fix problems on HYPR [iphone]

—— Run into issues on HYPR? Get help pending when official support gets back to you!

HYPR

Info:

company: HYPR Corp.

: https://get.hypr.com/contact

: www.hypr.com

Chat with our AI-based HYPR Support

🛠️ Common HYPR Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unskippable loading animation

Fix: Try restarting the app. Close HYPR completely by swiping it away from the app switcher, then reopen it. This can sometimes clear temporary g... ⇲

High pitched noise when unlocking

Fix: Check your device's sound settings. Go to Settings > Sounds & Haptics and adjust the volume or toggle the 'Ringer and Alerts' slider to see... ⇲

Security issue

No option for Face ID and PIN fallback

Fix: Ensure that Face ID is enabled on your device. Go to Settings > Face ID & Passcode and make sure that Face ID is set up for the HYPR app. If... ⇲

Frequent login failures

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲

Crashes issue

Crashes during enrollment

Fix: Ensure your device is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. This... ⇲

Search issue

Unable to find profile error

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection, as this can affect the app's ability to find your pro... ⇲

Bugs issue

Inconsistent face recognition

Fix: Ensure that your face is well-lit and that the camera is clean. Poor lighting or a dirty camera lens can affect recognition accuracy. OR... ⇲

Bugginess and unreliability

Fix: Regularly update the app. Go to the App Store and check for updates to ensure you have the latest version, which may include bug fixes. OR... ⇲

Registration issue

Frustrating support for new device registration

Fix: Check the app's help section or FAQ for guidance on registering a new device. There may be specific steps outlined that can simplify the pro... ⇲

Slow issue

Slow unlocking times

Fix: Ensure that your device is not running too many background apps. Close unnecessary apps to free up resources, which can improve performance.... ⇲