fix problems on The First Bank [iphone]

—— Run into issues on The First Bank ? Get help pending when official support gets back to you!

The First Bank Mobile

Info:

company: The First Bank (MS)

: https://www.thefirstbank.com/

: www.thefirstbank.com

Chat with our AI-based The First Bank Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

New update lost all previous transactions

Fix: Check if the app has a backup feature. If it does, restore your transactions from the backup. Go to the app settings and look for a 'Restore... »»

Difficult to navigate the new design

Fix: Take some time to explore the app. Familiarize yourself with the new layout by tapping on different sections and menus. Look for a 'Help' or... »»

Slow issue

Slow check deposit processing

Fix: Ensure you have a strong internet connection when making deposits. Try switching from Wi-Fi to mobile data or vice versa to see if it improv... »»

Account issue

Confusing account transaction display

Fix: Look for filters or sorting options within the transaction display. This can help you view transactions by date, amount, or type, making it... »»

New app doesn't recognize account information

Fix: Double-check that you are entering the correct login credentials. Ensure there are no typos in your username or password. OR If the app s... »»

Cannot access statements online

Fix: Check if the statements feature is available in the app settings. Sometimes, it may need to be enabled or set up after an update. OR If y... »»

Updates issue

App locks users out after updates

Fix: After an update, try restarting your phone before logging back into the app. This can help clear any temporary glitches that may cause locko... »»

Loading issue

Error loading account balance

Fix: Check your internet connection. A weak connection can prevent the app from loading your balance. Switch to a different network if possible.... »»

Payments issue

Bill Pay manage payments function unavailable

Fix: Check if there are any updates available for the app. Sometimes, features may be temporarily unavailable due to bugs that are fixed in newer... »»

Syncing issue

Inconsistent balance display between app and bank system

Fix: Wait a few hours and check again. Sometimes, there can be delays in updating balances between the app and the bank's system. OR If the is... »»

Frequent sign-in issues with verification

Fix: Ensure that your device's date and time settings are correct. Incorrect settings can cause verification issues. Set them to 'Automatic' if p... »»

Crashes issue

App crashes or freezes frequently

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. OR If the app contin... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.4%

Bad experience

1.9%

Neutral

1.6%

~ from our NLP analysis of 8,219 combined software ratings.

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Private Data The First Bank collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location