fix problems on RBFCU [iphone]

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—— Run into issues on RBFCU? Get help pending when official support gets back to you!

RBFCU
Info:
company: Randolph-Brooks Federal Credit Union
: https://www.rbfcu.org/contact-us
: www.rbfcu.org
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Bugs issue
Inaccurate balance calculations

Fix: Log out of the app and log back in to refresh your account information. This can sometimes resolve discrepancies in balance calculations.... »»
Mobile deposit feature is unreliable

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring proper light... »»
 
Updates issue
Pending transactions take too long to update

Fix: Refresh the app by pulling down on the account screen to see if the pending transactions update. This can help in getting the latest informa... »»
Old app was disabled without full feature parity

Fix: Familiarize yourself with the new app's features by exploring the help section or user guide to understand the changes. OR If certain fea... »»
 
Customization issue
Lack of ability to see credits and debits separately

Fix: Use the transaction history feature in the app and filter transactions by type if available. This may help in distinguishing between credits... »»
Transactions are not listed by date

Fix: Look for sorting options in the transaction history section of the app. You may be able to sort transactions by date or type. OR If sorti... »»
 
Notifications issue
No indication of successful money transfers

Fix: After making a transfer, check your transaction history to confirm the transfer was recorded. You may also receive an email confirmation if... »»
 
Loading issue
App fails to load account balances

Fix: Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. OR Try loggin... »»
 
Ads issue
Inability to turn off ads in the app

Fix: Check the app settings to see if there is an option to disable ads or switch to a premium version of the app if available. OR Consider pr... »»
 
UI issue
Bill pay feature is difficult to use

Fix: Review the app's help section or user guide for tips on using the bill pay feature effectively. OR Try using the RBFCU website for bill p... »»
Visual design is harder to read and navigate

Fix: Adjust your device's display settings for better visibility, such as increasing text size or enabling high contrast mode. OR Provide feed... »»
Rolling dropdown for transfers is difficult to use

Fix: Try tapping and holding the dropdown to see if it allows for easier scrolling or selection. OR If the dropdown is unresponsive, consider... »»
 
Settings issue
App requires unnecessary steps for account management

Fix: Review the app's settings to see if there are shortcuts or quick access options that can streamline your account management tasks. OR Con... »»
 
Login issue
Long sign-in processes

Fix: Enable biometric login (Face ID or Touch ID) if supported by the app to speed up the sign-in process. OR Ensure that your app is updated... »»
App hangs during login

Fix: Close the app completely and restart it. This can help clear any temporary glitches causing the hang. OR If the problem persists, try res... »»
 
Compatibility issue
Inconsistent performance across devices

Fix: Ensure that all devices have the latest version of the app installed. Check for updates in the App Store. OR If performance issues contin... »»
 
Security issue
App does not support secure password managers

Fix: Manually enter your password instead of using a password manager, and consider using a strong, memorable password. OR Keep your passwords... »»
App causes device security issues

Fix: Ensure that your device's operating system is up to date, as updates often include security patches. OR Review your device's security set... »»
 
Crashes issue
Frequent crashes and force closes

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > RBFCU > Offload App, then reinstall the app. OR If crashes persis... »»
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 what users are saying
Good experience
95.2%

Bad experience
3.5%

Neutral
1.4%

~ from our NLP analysis of 45,520 combined software ratings.

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 Private Data RBFCU collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics