fix problems on Icelandair [iphone]

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—— Run into issues on Icelandair? Get help pending when official support gets back to you!

Icelandair
Info:
company: Icelandair ehf.
: https://www.icelandair.com/support/
: www.icelandair.com
Chat with our AI-based Icelandair Support
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Payments issue

Double charging for meals

Fix: 1. Before finalizing your meal selection, review your order summary carefully to ensure that you are not being charged multiple times. 2. I... ⇲

Limited payment options

Fix: 1. Check the payment methods available in the app settings. If your preferred method is not listed, consider using a different payment metho... ⇲

No refunds for mistakes

Fix: 1. Review the app's terms and conditions regarding refunds to understand the policy. This can usually be found in the help or support sectio... ⇲
 
Downloads issue

Inability to retrieve boarding passes

Fix: 1. Ensure you are logged into the correct account associated with your booking. Check your email for the confirmation and use the same crede... ⇲
 
Glitches issue

Glitches during check-in

Fix: 1. Ensure you have a stable internet connection. Switch to Wi-Fi if possible or move to an area with better cellular reception. 2. Close th... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the app's help or support section to find FAQs that may address your issue without needing to contact customer service. 2. If you ne... ⇲

Lost luggage claims not processed

Fix: 1. Document your lost luggage claim with all relevant details, including your flight number, baggage claim ticket, and any communication wit... ⇲
 
Bugs issue

Inconsistent booking information

Fix: 1. Always confirm your booking details through the confirmation email sent by Icelandair. This is the most reliable source of information.... ⇲

Icelandair does not reflect charges accurately

Fix: 1. Review your payment confirmation email to verify the charges. This is the most reliable source of information regarding your transaction.... ⇲
 
Logout issue

No option to log out

Fix: 1. If you want to log out, try closing the app completely. This may effectively log you out until you reopen it. 2. Check the settings or a... ⇲
 
Updates issue

Icelandair not updated

Fix: 1. Check the App Store for any available updates for the Icelandair app. Open the App Store, tap on your profile icon, and scroll down to se... ⇲
 
UI issue

Confusing seat selection process

Fix: 1. Review the seat selection guide provided in the app or on the Icelandair website to understand the seating options available. 2. If you... ⇲

Inability to add extra baggage easily

Fix: 1. Navigate to the 'Manage Booking' section of the app to see if there is an option to add extra baggage. 2. Review the baggage policy in t... ⇲

Unclear UX design

Fix: 1. Take time to explore the app and familiarize yourself with its layout. Spend a few minutes tapping through different sections to understa... ⇲
 
Syncing issue

Issues with syncing user profiles

Fix: 1. Ensure you are logged into the same account on all devices. Log out and log back in to refresh the connection. 2. Check your internet co... ⇲
 
Search issue

Difficult to find app in app store

Fix: 1. Use specific keywords when searching for the app in the App Store, such as 'Icelandair' or 'Icelandair app'. 2. Check the 'Updates' sect... ⇲
 
Login issue

No biometric login options

Fix: 1. Check the app settings to see if there is an option to enable biometric login (Face ID or Touch ID). This is often found in the account o... ⇲

Frequent logouts

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store and install any available updates. 2. Clear... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
4.5%

Neutral
2.4%

~ from our NLP analysis of 1,614 combined software ratings.

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 Private Data Icelandair collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics