fix problems on Tutu.ru [iphone]

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—— Run into issues on Tutu.ru? Get help pending when official support gets back to you!

Tutu.ru: flights, railway, bus
Info:
company: Tutu.ru
: http://www.tutu.ru/feedback.php
Chat with our AI-based Tutu.ru Support
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Bugs issue

Filter resets when returning

Fix: After applying your filters, take a screenshot of your filter settings. This way, you can quickly reapply them if they reset when you return... ⇲

Tutu.ru does not recognize departure city

Fix: Ensure that you are entering the departure city correctly. Check for any spelling errors or variations in the city name that the app may not... ⇲

No available train despite booking

Fix: Check your booking confirmation email or app notifications to ensure that your booking was successful. Sometimes, the app may show availabil... ⇲
 
Settings issue

Cannot book more than 4 tickets at once

Fix: Book your tickets in separate transactions. If you need more than 4 tickets, divide your booking into two or more separate transactions to a... ⇲

Limited options for multiple passengers

Fix: Try booking tickets for each passenger separately if the app does not allow for multiple passenger bookings. This may be more time-consuming... ⇲
 
Payments issue

Refund error

Fix: Double-check the refund policy in the app to ensure you are following the correct procedure. Make sure you are within the allowed time frame... ⇲
 
Pricing issue

Higher prices than official sites

Fix: Compare prices on multiple platforms before booking. If you find a better price on the official site, consider booking directly there instea... ⇲
 
Search issue

Difficult to find tickets to Crimea

Fix: Use specific search terms when looking for tickets to Crimea. Try searching for major cities in Crimea, such as Simferopol, to narrow down y... ⇲
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 what users are saying
Good experience
97.4%

Bad experience
1.5%

Neutral
1.1%

~ from our NLP analysis of 1,605 combined software ratings.

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 Private Data Tutu.ru collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics