fix problems on Ace Chinese Books [iphone]

—— Run into issues on Ace Chinese Books? Get help pending when official support gets back to you!

Ace Chinese Books

Info:

company: PPLINGO Pte Ltd

: https://aceearlylearning.com/chinese-books/

Chat with our AI-based Ace Chinese Books Support

🛠️ Common Ace Chinese Books Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Dragging items does not work

Fix: Ensure that you are using the latest version of the Ace Chinese Books app. Go to the App Store, search for the app, and check if an update i... ⇲

No music or sound in the app

Fix: Check your device's volume settings. Make sure the volume is turned up and that the mute switch on the side of your iPhone is not activated.... ⇲

Payments issue

Cannot use app after subscription

Fix: Log out of your account and log back in. Go to the app's settings, find the account section, and log out. Then log back in with your subscri... ⇲

Loading issue

Progress bar does not move

Fix: Check your internet connection. A slow or unstable connection can prevent the progress bar from updating. Try switching between Wi-Fi and mo... ⇲

Downloads issue

Books cannot be downloaded

Fix: Ensure you have enough storage space on your device. Go to Settings > General > iPhone Storage to check available space. If storage is low,... ⇲

Syncing issue

Different devices cannot access downloaded books

Fix: Make sure you are logged into the same account on all devices. The downloaded content is usually tied to your account, so logging in with th... ⇲

Downloaded books become locked on different devices

Fix: Verify that you are using the same account on all devices. If you are logged into different accounts, the downloaded books will not be acces... ⇲

Bugs issue

Stories do not auto-advance

Fix: Check the app settings for an auto-advance feature. Some apps have this option turned off by default, so ensure it is enabled in the setting... ⇲

Performance issue

Ace Chinese Books performance is inconsistent

Fix: Close other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer iPh... ⇲