fix problems on Relay [iphone]

—— Run into issues on Relay ? Get help pending when official support gets back to you!

Relay for Frontline Teams

Info:

company: Relay, Inc

: https://support.relaypro.com/

: relaypro.com

Chat with our AI-based Relay Support

🛠️ Common Relay Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No toggle for 'On Duty' function

Fix: To manage your availability without a dedicated toggle, you can manually set your status within the app. Look for a status or profile sectio... ⇲

Calls come through even when app is closed

Fix: Check your app settings to see if there is an option to disable notifications or calls when the app is not actively running. This may help p... ⇲

Settings issue

Sign out required to stop calls

Fix: Instead of signing out, try using the 'Do Not Disturb' feature on your iPhone to silence calls from the app without needing to log out. This... ⇲

Long authentication time when signing back in

Fix: To speed up the authentication process, ensure that your internet connection is stable and strong. A weak connection can lead to longer auth... ⇲

Compatibility issue

Limited accessibility on other platforms

Fix: If you need to access the app on other platforms, consider using a web version if available. Check the official website for any web-based ac... ⇲

Lack of support for Apple Watch

Fix: As a workaround, you can set up notifications on your iPhone to alert you of important updates from the app. This way, you can still stay in... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

99.4%

Bad experience

0.3%

Neutral

0.3%

~ from our NLP analysis of 351 combined software ratings.

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Private Data Relay collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics