fix problems on RMove [iphone]

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—— Run into issues on RMove? Get help pending when official support gets back to you!

rMove: Travel Survey
Info:
company: RSG
: https://rsginc.com/rmove/
: rsginc.com
Chat with our AI-based rMove Support
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Bugs issue

Inaccurate trip recording

Fix: 1. Ensure location services are enabled: Check that location services are turned on for rMove as mentioned in previous solutions. 2. Check f... ⇲

Ineligible for rewards despite completing surveys

Fix: 1. Review eligibility criteria: Check the app's terms and conditions to ensure you meet all requirements for rewards. 2. Keep track of compl... ⇲

Difficulties in correcting recorded trips

Fix: 1. Access trip details: Go to the trip history and select the trip you want to correct. Look for an edit option to make changes. 2. Use the... ⇲
 
Freezing issue

rMove freezes when editing trip details

Fix: 1. Force close the app: Double-click the Home button and swipe up on rMove to close it. Reopen the app and try editing the trip details agai... ⇲
 
Customization issue

Complicated and time-consuming surveys

Fix: 1. Take breaks: If surveys feel overwhelming, take short breaks between sections to avoid fatigue and maintain focus. 2. Provide feedback: U... ⇲

Surveys lack clarity

Fix: 1. Read questions carefully: Take your time to read each question thoroughly before answering. 2. Look for help options: If available, use a... ⇲
 
Permissions issue

Excessive prompts for Motion & Fitness data

Fix: 1. Adjust settings: Go to Settings > Privacy > Motion & Fitness and disable the option for rMove if you find the prompts excessive. 2. Limit... ⇲
 
Account issue

Locked out of account after phone accident

Fix: 1. Use the 'Forgot Password' feature: On the login screen, tap 'Forgot Password?' and follow the instructions to reset your password. 2. Che... ⇲
 
UI issue

User interface could be improved

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation better. 2. Use available help resour... ⇲
 
Settings issue

rMove does not appear in location services settings

Fix: 1. Reinstall the app: Delete rMove and reinstall it from the App Store. This can reset its permissions and make it appear in Location Servic... ⇲
 
Privacy issue

Requires too much personal information

Fix: 1. Review privacy settings: Check if the app allows you to limit the amount of personal information shared. Go to the app settings and adjus... ⇲
 
Support issue

Limited feedback options for reporting issues

Fix: 1. Use in-app feedback: If available, look for a feedback or support option within the app to report issues directly. 2. Check for a help se... ⇲
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 what users are saying
Good experience
63.1%

Bad experience
32.9%

Neutral
4.1%

~ from our NLP analysis of 222 combined software ratings.

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 Private Data rMove collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics