fix problems on PC Optimum [iphone]

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—— Run into issues on PC Optimum? Get help pending when official support gets back to you!

PC Optimum
Info:
company: Loblaw Companies Limited
: https://loblaw.force.com/PCoptimumsupport/s/
: www.pcoptimum.ca
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Bugs issue

Points not awarded on all purchases

Fix: Ensure that your PC Optimum card is scanned or linked to your account at the time of purchase. Double-check that the items purchased are eli... ⇲

Missing points frequently

Fix: Regularly check your transaction history in the app to ensure all points are accounted for. If discrepancies arise, document them for future... ⇲

Points not credited consistently

Fix: Keep a detailed record of your purchases and the points you expect to receive. This can help you track discrepancies and provide evidence if... ⇲
 
Payments issue

Technical issues prevent online purchases

Fix: Clear the app's cache by going to your iPhone settings, selecting the PC Optimum app, and choosing 'Clear Cache' if available. This can reso... ⇲
 
UI issue

Difficult to navigate due to excessive content

Fix: Use the search function within the app to quickly find specific offers or products instead of scrolling through the entire content. OR Fa... ⇲

Inability to check points balance easily

Fix: Navigate to the 'Points' section of the app, which should display your current balance prominently. If it's not visible, try refreshing the... ⇲

Blank pages displayed

Fix: Refresh the app by pulling down on the screen to reload the content. This can help resolve loading issues. OR Check your internet connect... ⇲
 
Crashes issue

PC Optimum crashes or fails to open

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if it resolve... ⇲
 
Account issue

Account setup issues

Fix: Double-check that you are entering the correct information during the setup process, including email and password. Ensure that your internet... ⇲
 
Support issue

Customer service is unhelpful

Fix: Utilize the FAQ section within the app or on the website for common issues, as this may provide quicker solutions than contacting customer s... ⇲
 
Updates issue

Expired offers displayed incorrectly

Fix: Regularly check the expiration dates of offers in the app and take screenshots of offers you plan to use before they expire. OR Clear the... ⇲

PC Optimum requires constant updates

Fix: Enable automatic updates for the app in your iPhone settings to ensure you always have the latest version without manual intervention. OR... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are using the correct login credentials and that your internet connection is stable. Consider resetting your password if iss... ⇲
 
Customization issue

Inability to create shopping lists

Fix: Use the notes app on your iPhone to create a shopping list manually, and refer to it while using the PC Optimum app for offers. OR Look f... ⇲

No nutritional information available

Fix: Visit the product's official website or use a nutrition tracking app to find detailed nutritional information for items you are interested i... ⇲

Inability to filter by dietary concerns

Fix: Use the search function to look for specific dietary keywords (e.g., gluten-free, vegan) within the app's product listings. OR Check if t... ⇲
 
Freezing issue

PC Optimum stuck on scanning interface

Fix: Force close the app and restart it to reset the scanning interface. This can often resolve temporary glitches. OR If the issue persists,... ⇲
 
Security issue

Account security concerns

Fix: Enable two-factor authentication if available in the app settings to enhance your account security. OR Regularly update your password and... ⇲
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 what users are saying
Good experience
48.0%

Bad experience
43.6%

Neutral
8.4%

~ from our NLP analysis of 202 combined software ratings.

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 Private Data PC Optimum collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers