fix problems on NIU E-Scooter [iphone]

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—— Run into issues on NIU E-Scooter? Get help pending when official support gets back to you!

NIU E-Scooter
Info:
company: Shanghai Xiaoniu Network Technology Co., Ltd.
: https://www.niu.com/en
: www.niu.com
Chat with our AI-based NIU E-Scooter Support
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Crashes issue

NIU E-Scooter crashes or fails to bind to scooter

Fix: Update the app to the latest version. Go to the App Store, search for the NIU E-Scooter app, and check if an update is available. Install it... ⇲
 
Battery issue

Inconsistent battery status reporting

Fix: Calibrate the battery by fully charging it and then fully discharging it. This can help the app better understand the battery's capacity and... ⇲
 
Bugs issue

Trip tracking does not work properly

Fix: Ensure that location services are enabled for the app. Go to 'Settings' > 'Privacy' > 'Location Services', find the NIU E-Scooter app, and s... ⇲

Locking feature is unreliable

Fix: Make sure the scooter is fully locked by following the locking procedure outlined in the app or user manual. Check for any physical obstruct... ⇲

NIU E-Scooter is buggy and unreliable

Fix: Regularly check for app updates in the App Store and install them to ensure you have the latest bug fixes and improvements. OR Clear the... ⇲
 
UI issue

User interface is difficult to navigate

Fix: Familiarize yourself with the app by exploring each section. Take notes on where key features are located to improve your navigation experie... ⇲

NIU E-Scooter interface occupies too much space with animations

Fix: Check the app settings for an option to reduce animations or switch to a simpler interface mode if available. OR If no options are availa... ⇲
 
Notifications issue

Notifications are excessive and annoying

Fix: Adjust notification settings within the app. Go to 'Settings' > 'Notifications' and customize which notifications you want to receive or tur... ⇲
 
Updates issue

Firmware update process is glitchy

Fix: Ensure that your scooter is fully charged before attempting a firmware update, as low battery can cause issues. Follow the app's instruction... ⇲
 
Customization issue

No option to customize ride settings

Fix: Explore the app thoroughly to see if there are hidden settings or features that allow customization. Sometimes options are not immediately v... ⇲

Limited customization options for notifications

Fix: Explore the app's notification settings to see if there are any options to customize the types of notifications you receive. OR If custom... ⇲
 
Syncing issue

NIU E-Scooter does not save trip data

Fix: Check if there is a setting in the app that allows you to save trip data. Look for options under 'Settings' or 'Trip History'. OR If the... ⇲
 
Support issue

Customer service is unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to your questions without needing to contact customer service. OR Lo... ⇲
 
Settings issue

NIU E-Scooter requires tutorial to unlock speed

Fix: Follow the tutorial step-by-step as prompted by the app. Make sure to complete all required actions to unlock the speed feature. OR If th... ⇲

NIU E-Scooter does not use local time from phone

Fix: Check the app settings for a time zone option. If available, set it to match your local time zone manually. OR If the app does not allow... ⇲
 
Audio issue

Scooter beeping sound cannot be muted or adjusted

Fix: Check the app settings for any sound or notification options that may allow you to adjust the beeping sound or turn it off. OR If no opti... ⇲
 
Screen issue

Mapping feature fails after screen sleeps

Fix: Adjust your iPhone's settings to prevent the screen from sleeping while using the app. Go to 'Settings' > 'Display & Brightness' > 'Auto-Loc... ⇲
 
Permissions issue

NIU E-Scooter does not allow powering on scooter

Fix: Ensure that the scooter is charged and that the app is properly connected to it. Try restarting both the app and the scooter. OR If the a... ⇲
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 what users are saying
Good experience
49.9%

Bad experience
42.3%

Neutral
7.8%

~ from our NLP analysis of 449 combined software ratings.

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 Private Data NIU E-Scooter collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics