fix problems on NuStep Companion [iphone]

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—— Run into issues on NuStep Companion? Get help pending when official support gets back to you!

NuStep Companion
Info:
company: NuStep Inc.
: https://www.nustep.com/contact-us/
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Settings issue

No option to link workouts after completion

Fix: Currently, the NuStep Companion app does not allow linking of workouts after they have been completed. As a workaround, you can keep a perso... ⇲
 
Features issue

No feature to email workouts

Fix: While the app does not have a built-in feature to email workouts, you can take screenshots of your workout summaries and email those images... ⇲
 
Compatibility issue

Incompatibility with Apple Watch for workout recording

Fix: If you are experiencing issues with the Apple Watch not recording workouts, ensure that both the Apple Watch and the NuStep Companion app ar... ⇲
 
UI issue

Less data displayed on main screen

Fix: To customize the data displayed on the main screen of the NuStep Companion app, go to the app settings and look for options related to dashb... ⇲
 
Bugs issue

Does not keep phone’s focus

Fix: If the app is losing focus on your phone, try adjusting your phone's settings to prevent it from going to sleep while using the app. Go to '... ⇲

Missed workouts and incomplete recordings

Fix: To avoid missed workouts and incomplete recordings, ensure that you start the workout session in the NuStep Companion app before beginning y... ⇲
 
Data Transfer issue

No impact on data from old app

Fix: Since the data from the old app does not transfer, you can manually input any important metrics or historical data into the NuStep Companion... ⇲
 
Downloads issue

NuStep Companion fails to work after multiple downloads

Fix: If the app fails to work after multiple downloads, try uninstalling the app completely and then reinstalling it from the App Store. Before r... ⇲
 
Permissions issue

Requires Apple ID for third-party use

Fix: If the app requires an Apple ID for third-party integrations, ensure that you are logged into your Apple ID on your iPhone. Go to 'Settings'... ⇲
 
Syncing issue

Sync issues with phone

Fix: For sync issues, first ensure that Bluetooth is enabled on both your iPhone and Apple Watch. Go to 'Settings' > 'Bluetooth' on your iPhone a... ⇲
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 what users are saying
Good experience
47.1%

Bad experience
35.3%

Neutral
17.6%

~ from our NLP analysis of 17 combined software ratings.

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 Private Data NuStep Companion collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics