fix problems on Back-Up Care [iphone]

—— Run into issues on Back-Up Care? Get help pending when official support gets back to you!

Back-Up Care

Info:

company: Bright Horizons CC LLC

: https://bhlogin.brighthorizons.com/Account/HelpDesk?benefitid=3&fsTargetId=0&

: www.brighthorizons.com

Chat with our AI-based Back-Up Care Support

🛠️ Common Back-Up Care Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Editing reservations is difficult

Fix: To edit a reservation, first navigate to the 'My Reservations' section of the app. Select the reservation you wish to edit. If the option to... ⇲

Bugs prevent canceling reservations

Fix: To cancel a reservation, go to 'My Reservations' and select the reservation you want to cancel. If the cancel option is unresponsive, try re... ⇲

Messages issue

Error messages when entering information

Fix: Double-check the information you are entering for any typos or incorrect formats. For example, ensure that phone numbers are in the correct... ⇲

UI issue

Navigation is poor

Fix: Familiarize yourself with the app's layout by exploring each section. Use the 'Help' or 'Tutorial' section if available to understand how to... ⇲

Account issue

Profile completion errors

Fix: Ensure that all required fields in your profile are filled out correctly. Look for any highlighted fields that indicate missing information.... ⇲

Inability to update account information

Fix: To update your account information, navigate to the 'Account Settings' section. If you encounter issues, try logging out and back in to refr... ⇲

Updates issue

Repeatedly requires profile updates

Fix: Check if there are any specific fields that are prompting the updates. If certain information is not being saved, ensure that you are using... ⇲

Network issue

Inconsistent service availability

Fix: Check the app regularly for updates on service availability, as it may vary by location and time. You can also set alerts for when services... ⇲

Last minute cancellations

Fix: To mitigate the impact of last-minute cancellations, consider booking services well in advance when possible. This gives you a buffer to fin... ⇲

No shows from sitters

Fix: If a sitter does not show up, document the incident and report it through the app's feedback feature. This can help improve the service in t... ⇲

Login issues

Fix: If you are having trouble logging in, ensure that you are entering the correct username and password. Use the 'Forgot Password' feature if n... ⇲

Bugs issue

Technical bugs after updates

Fix: After an update, if you encounter bugs, try restarting the app or your device. This can help clear any temporary issues caused by the update... ⇲

Errors when submitting claims

Fix: Double-check all information entered in the claim submission form for accuracy. Ensure that all required fields are filled out correctly.... ⇲

Support issue

Unhelpful customer service

Fix: If you find customer service unhelpful, try to be as specific as possible when describing your issue. Provide screenshots or detailed descri... ⇲

Crashes issue

Back-Up Care crashes

Fix: If the app crashes, try restarting your device to clear any temporary issues. Ensure that your device's operating system is up to date as we... ⇲

Customization issue

Limited options for care

Fix: If you find the options for care limited, consider expanding your search radius if the app allows it. This may provide you with more availab... ⇲

No option for sick child care

Fix: If sick child care is not available, consider reaching out to local caregivers directly to inquire if they offer such services outside the a... ⇲

Inability to choose caregivers

Fix: If you cannot choose caregivers, check if the app has a feature that allows you to view caregiver profiles. If available, review their quali... ⇲

Compatibility issue

Difficult to use on mobile

Fix: If the app is difficult to use, try adjusting your device's display settings, such as increasing text size or changing the display mode to i... ⇲

Notifications issue

Lack of communication about care availability

Fix: Regularly check the app for updates on care availability. If possible, set notifications for when new caregivers are added or when availabil... ⇲