fix problems on True Sky Credit Union [iphone]

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—— Run into issues on True Sky Credit Union? Get help pending when official support gets back to you!

True Sky Credit Union
Info:
company: FAA Credit Union
: https://www.trueskycu.org/
: www.trueskycu.org
Chat with our AI-based True Sky Credit Union Support
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UI issue

Difficult to read layout and fonts

Fix: 1. Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider to increase the font si... ⇲

Transfer amount not always displayed

Fix: 1. Ensure that you are selecting the correct accounts for the transfer. Sometimes, the app may not display amounts if the accounts are not p... ⇲
 
Account issue

Constantly getting locked out

Fix: 1. Ensure that you are entering the correct login credentials. 2. If you are using a password manager, verify that it is inputting the corre... ⇲
 
Bugs issue

Widget often doesn't work

Fix: 1. Remove the widget from your home screen and then re-add it. To do this, long-press the widget, select 'Remove Widget', then go to the wid... ⇲

Mobile deposit does not always work

Fix: 1. Ensure that you are following the correct procedure for mobile deposits, including taking clear photos of the check. 2. Check your intern... ⇲
 
Slow issue

Slow performance

Fix: 1. Close any background apps that may be consuming resources. Double-click the home button (or swipe up from the bottom on newer models) and... ⇲
 
Downloads issue

Inability to download monthly mortgage statements

Fix: 1. Check if the app has a specific section for statements or documents. Navigate to the relevant section and look for download options. 2. E... ⇲
 
Updates issue

Missing features from old app

Fix: 1. Familiarize yourself with the new app layout and features. Check the app's help section or user guide for information on where features h... ⇲
 
Payments issue

Automatic payments neglected after update

Fix: 1. Check your automatic payment settings within the app to ensure they are still configured correctly. 2. If necessary, re-enter your automa... ⇲

Pending charges not reflected in current balance

Fix: 1. Understand that pending charges may take time to reflect in your balance. Check back later to see if they update. 2. If you believe there... ⇲

No option to make car loan payment

Fix: 1. Navigate to the loan section of the app and look for payment options. Sometimes, car loans are categorized differently. 2. Check if there... ⇲
 
Settings issue

Language settings revert to Spanish

Fix: 1. Go to the app settings and manually change the language back to English. 2. Check your iPhone language settings by going to Settings > Ge... ⇲
 
Login issue

Inconvenient password and facial recognition setup

Fix: 1. Review the app settings to see if there are options to simplify the password setup or enable biometric login. 2. If facial recognition is... ⇲
 
Freezing issue

True Sky Credit Union frequently freezes or spins without opening

Fix: 1. Force close the app by double-clicking the home button (or swiping up from the bottom) and swiping up on the app. Then, reopen it. 2. Res... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
3.9%

Neutral
2.4%

~ from our NLP analysis of 2,063 combined software ratings.

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 Private Data True Sky Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics