fix problems on F1 TV [iphone]

—— Run into issues on F1 TV? Get help pending when official support gets back to you!

F1 TV

Info:

company: Formula One Digital Media Limited

: https://support.f1.tv/s/?language=en_US

: f1tv.com

Chat with our AI-based F1 TV Support

🛠️ Common F1 TV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

lag from live event

Fix: 1. Check your internet connection speed. Use a speed test app to ensure you have a stable connection (at least 5 Mbps recommended for stream... ⇲

15% of users had this problem

connection disruptions

Fix: 1. Ensure your Wi-Fi or mobile data connection is stable. If using Wi-Fi, try resetting your router. 2. Switch to mobile data if Wi-Fi is un... ⇲

15% of users had this problem

Video issue

AirPlay issues

Fix: 1. Ensure both your iPhone and the AirPlay device (like Apple TV) are on the same Wi-Fi network. 2. Restart both devices to refresh their co... ⇲

blocky video quality

Fix: 1. Check your internet connection as poor bandwidth can cause video quality issues. Ensure you have a stable connection. 2. Restart the app... ⇲

inability to cast to TV

Fix: 1. Ensure your casting device (like Chromecast) is set up correctly and connected to the same Wi-Fi network as your iPhone. 2. Restart both... ⇲

stream quality issues

Fix: 1. Check your internet speed and stability. If slow, try switching networks or resetting your router. 2. Lower the video quality in the app... ⇲

inability to stream replays

Fix: 1. Check if replays are available for the specific event you are trying to watch. Not all events may have replays. 2. Ensure you are logged... ⇲

Payments issue

subscription renewal problems

Fix: 1. Check your payment method in the App Store. Go to Settings > [your name] > Subscriptions and ensure your payment information is up to dat... ⇲

Bugs issue

error codes during streaming

Fix: 1. Note the specific error code and search for it in the app's help section or online for specific troubleshooting steps. 2. Restart the app... ⇲

inconsistent app performance

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close any background apps that ma... ⇲

UI issue

clunky video UI

Fix: 1. Familiarize yourself with the app's layout by exploring the menus and options. 2. Check for any app updates that may improve the user int... ⇲

Search issue

difficulties finding content

Fix: 1. Use the search function within the app to locate specific events or shows. 2. Browse through categories or sections to familiarize yourse... ⇲

difficulties with login and account management

Fix: 1. Ensure you are entering the correct username and password. If forgotten, use the 'Forgot Password' option to reset it. 2. Clear the app c... ⇲

Freezing issue

F1 TV freezes while watching stream

Fix: 1. Close the F1 TV app completely by swiping it away from the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. Reope... ⇲

Settings issue

no calendar information

Fix: 1. Check the app settings to see if there is an option to enable calendar notifications or events. 2. Look for a dedicated section in the ap... ⇲

lack of quality settings for streaming

Fix: 1. Check the app settings to see if there are any options for adjusting video quality. 2. If no options are available, consider providing fe... ⇲

Account issue

exceeded device limit error

Fix: 1. Log out of the F1 TV app on devices you are not using to free up space. 2. Check your account settings to see how many devices are curren... ⇲

Network issue

poor mobile data quality

Fix: 1. Check your mobile data settings to ensure the F1 TV app has permission to use mobile data. Go to Settings > Cellular and toggle on F1 TV.... ⇲

Permissions issue

no access to pre-race shows

Fix: 1. Check the app's schedule or content library to see if pre-race shows are available for the specific event. 2. Ensure you are logged into... ⇲

Audio issue

unprofessional commentary bias

Fix: 1. Consider muting the commentary and listening to your own music or commentary from another source. 2. Provide feedback through the app to... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.0%

Bad experience

3.6%

Neutral

1.4%

~ from our NLP analysis of 85,976 combined software ratings.

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Private Data F1 TV collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
- Other Data

Cost of Subscriptions

F1 TV Pro Monthly: $10.99 F1 TV Pro Monthly
F1 TV Pro Monthly (FT): $10.99 F1 TV Pro Monthly
F1 TV Pro Annual: $84.99 F1 TV Pro Annual Subscription
F1 TV Access Monthly: $3.49 F1 TV Access Monthly
F1 TV Pro Annual (FT): $84.99 F1 TV Pro Annual
F1 TV Pro Monthly (Intro): $10.99 F1 TV Pro Monthly (Intro)
F1 TV Access Annual: $29.99 F1 TV Access Annual Subscription
F1 TV Pro Annual (Intro): $84.99 F1 TV Pro Annual (Intro)