fix problems on STRIVE [iphone]

—— Run into issues on STRIVE? Get help pending when official support gets back to you!

STRIVE - The Employee App

Info:

company: Recode Health, LLC

: https://www.onestrive.com/contact-us/

: www.onestrive.com

Chat with our AI-based STRIVE Support

🛠️ Common STRIVE Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sign-up process incompatible with password managers

Fix: Try manually entering your password instead of using the password manager. This can help bypass any compatibility issues. Make sure to creat... ⇲

Pasting passwords is forbidden

Fix: Create a strong password manually that meets the app's requirements. Write it down temporarily or use a secure note feature in your password... ⇲

Security issue

Rejection of valid passwords due to technicalities

Fix: Double-check the password requirements specified by the app (length, special characters, etc.) and ensure your password meets all criteria.... ⇲

OTP errors

Fix: Ensure that your phone number is entered correctly and that you have a stable network connection to receive the OTP. If you do not receive t... ⇲

Registration issue

No web sign-up option

Fix: Use the mobile app to sign up, as this is currently the only available method. Ensure you have a stable internet connection to avoid interru... ⇲

Screen issue

Black screen issue

Fix: Force close the app by swiping it away in the app switcher and then reopening it. This can resolve temporary glitches that cause a black scr... ⇲

UI issue

Difficulty adding information

Fix: Make sure you are following the prompts correctly and that all required fields are filled out. If the app is freezing or not responding, try... ⇲

Camera issue

Inability to use ID card photo from library

Fix: Check if the app has permission to access your photo library. Go to Settings > Privacy > Photos and ensure the app is allowed to access your... ⇲

Settings issue

No option to use TouchID instead of PIN

Fix: Check the app settings to see if there is an option to enable TouchID or FaceID. If not, you may need to use the PIN as a temporary solution... ⇲

Account issue

Account setup fails with PIN mismatch error

Fix: Ensure that you are entering the correct PIN that you set during the sign-up process. If you forgot it, look for a 'Forgot PIN' option to re... ⇲

Support issue