fix problems on Giant Food SCAN IT! [iphone]

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Giant Food SCAN IT! Mobile
Info:
company: Ahold U.S.A, Inc.
: http://www.giantfood.com
Chat with our AI-based Giant Food SCAN IT! Support
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Freezing issue

Giant Food SCAN IT! freezes at loading screen

Fix: 1. Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen... ⇲
 
Account issue

Inconsistent account authentication

Fix: 1. Ensure you are entering the correct username and password. Use the 'Show Password' option to verify. 2. Clear the app's cache as mention... ⇲

No access to past transaction details

Fix: 1. Check if the app has a 'History' or 'Transactions' section. If not, consider keeping a manual record of your transactions. 2. If you hav... ⇲
 
Ads issue

Does not honor all advertised specials

Fix: 1. Check the app for any updates or announcements regarding specials. Sometimes, promotions may change or be limited to certain locations.... ⇲

No way to verify offers before checkout

Fix: 1. Before checkout, navigate to the 'Offers' or 'Promotions' section of the app to view available deals. 2. Take screenshots of the offers... ⇲
 
Login issue

Requires multiple logins for coupons

Fix: 1. Ensure you are logged into your account before accessing coupons. This may help streamline the process. 2. Save your login credentials i... ⇲

Inability to sign in after password reset

Fix: 1. Ensure you are using the correct new password. Try copying and pasting it to avoid typos. 2. Clear the app's cache and try signing in ag... ⇲
 
Bugs issue

Issues with scanning items

Fix: 1. Ensure the camera lens is clean and unobstructed. Wipe it gently with a soft cloth. 2. Hold the item steady and ensure it is well-lit wh... ⇲

Cannot add items to cart after scanning

Fix: 1. Ensure the app is updated to the latest version. 2. Restart the app and try scanning again. If the issue persists, try uninstalling and... ⇲

Error messages during scanning

Fix: 1. Restart the app and try scanning again. 2. Ensure your device's camera is functioning properly by testing it in the regular camera app.... ⇲
 
UI issue

No option to delete all from cart

Fix: 1. Manually remove items one by one by tapping the 'Remove' or 'Delete' option next to each item. 2. If the app allows, consider clearing t... ⇲

Frustrating user experience overall

Fix: 1. Take note of specific frustrations and try to find workarounds for each issue. For example, if the app is slow, try clearing the cache or... ⇲
 
Compatibility issue

Giant Food SCAN IT! does not support audits of bags

Fix: 1. Keep a manual record of items in your bags for auditing purposes. 2. Use the app to scan items as you place them in your bags to maintai... ⇲

Unstable performance on newer devices

Fix: 1. Ensure your device's operating system is updated to the latest version. Go to Settings > General > Software Update. 2. Clear the app's c... ⇲

Limited functionality with self-checkout

Fix: 1. Familiarize yourself with the self-checkout process by reviewing any available tutorials or guides in the app. 2. Ensure you are using t... ⇲

Giant Food SCAN IT! does not work with in-store scanners

Fix: 1. Ensure the app is updated to the latest version. 2. Check if there are any specific settings in the app that need to be enabled for comp... ⇲
 
Storage issue

Cannot store credit card information

Fix: 1. Check if the app has a 'Payment Methods' section in settings. If not, consider using a digital wallet like Apple Pay for easier transacti... ⇲
 
Network issue

Giant Food SCAN IT! drops WiFi connection frequently

Fix: 1. Ensure your WiFi signal is strong. Move closer to the router if necessary. 2. Restart your router to refresh the connection. OR 3. If... ⇲
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 what users are saying
Bad experience
77.8%

Good experience
13.0%

Neutral
9.3%

~ from our NLP analysis of 54 combined software ratings.

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 Private Data Giant Food SCAN IT! collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Diagnostics