fix problems on RackCoach [iphone]

—— Run into issues on RackCoach? Get help pending when official support gets back to you!

RackCoach

Info:

company: Rack Performance

: https://intercom.help/rackperformance/en/

: rackcoach.com

Chat with our AI-based RackCoach Support

🛠️ Common RackCoach Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Workouts do not transfer from computer to app

Fix: Ensure that you are using the same account on both the computer and the app. Log out of both and log back in to refresh the connection. Chec... ⇲

Sign-in issues

Fix: Double-check your username and password for any typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it. M... ⇲

Account issue

Constantly logs users out

Fix: Check your app settings for any session timeout settings. If available, adjust them to a longer duration. Also, ensure that your iPhone's so... ⇲

Loading issue

Infinite loading screen when trying to create an account

Fix: Ensure that you have a stable internet connection. Try switching from Wi-Fi to mobile data or vice versa to see if that resolves the issue.... ⇲

UI issue

RackCoach is not organized well

Fix: Explore the app settings to see if there are options to customize the layout or organization of workouts. Some apps allow users to create fo... ⇲

Frustrating user experience

Fix: Take some time to familiarize yourself with the app's features and layout. Sometimes, a brief tutorial or user guide can help improve your e... ⇲

Bugs issue

Timer runs without tracking workouts

Fix: Check if the timer feature is linked to a specific workout session. Make sure you have selected a workout before starting the timer. If it’s... ⇲

Compatibility issue

Limited access to workouts from home

Fix: Check if there are any filters or settings in the app that limit the visibility of workouts. Adjust these settings to ensure you can access... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

55.9%

Bad experience

40.6%

Neutral

3.5%

~ from our NLP analysis of 143 combined software ratings.

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Private Data RackCoach collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics