fix problems on Ole & Steen [iphone]

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—— Run into issues on Ole & Steen? Get help pending when official support gets back to you!

Ole & Steen
Info:
company: Lagkagehuset A/S
: https://oleandsteen.co.uk/pages/faqs
: oleandsteen.co.uk
Chat with our AI-based Ole & Steen Support
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UI issue

Order tab doesn't work

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Ole & Steen app off the screen. Reopen the app and check if... ⇲

Swipe to pay bar overlaps with add a card option

Fix: Try rotating your iPhone to landscape mode to see if the layout adjusts and resolves the overlap issue. OR If the issue persists, try uni... ⇲

Clunky user interface

Fix: Try to familiarize yourself with the app by exploring all its features. Sometimes, a learning curve can make an interface feel clunky until... ⇲

Ole & Steen functions like a website

Fix: If the app feels like a website, ensure that you are using the latest version of the app. Check for updates in the App Store. OR Try clea... ⇲
 
Search issue

Search function is non-functional

Fix: Try restarting the app. If the search function is still not working, check your internet connection to ensure it is stable and try again.... ⇲
 
Location issue

GPS does not show nearby stores

Fix: Ensure that location services are enabled for the Ole & Steen app. Go to Settings > Privacy > Location Services, find Ole & Steen, and set i... ⇲
 
Security issue

Requires password-protected phone

Fix: If you are unable to access the app due to this requirement, set up a password on your iPhone. Go to Settings > Face ID & Passcode (or Touch... ⇲
 
Settings issue

Misunderstanding of Language & Region settings

Fix: Check your iPhone's language and region settings by going to Settings > General > Language & Region. Ensure that the correct language and re... ⇲
 
Permissions issue

Camera permissions missing

Fix: Go to Settings > Privacy > Camera and ensure that Ole & Steen has permission to access the camera. If it is turned off, toggle it on. OR... ⇲
 
Orders issue

Cannot order ahead

Fix: Check if the app has a specific time window for ordering ahead. If it is outside of that window, you may not be able to place an order ahead... ⇲

Long wait times for orders

Fix: If you are experiencing long wait times, consider placing your order during off-peak hours when the store may be less busy. OR Check if t... ⇲

Purchase history not documented in app

Fix: Ensure that you are logged into the correct account where your purchases were made. Sometimes, purchase history is tied to specific accounts... ⇲
 
Payments issue

No Apple Pay option

Fix: Check if your Apple Pay is set up correctly on your iPhone. Go to Settings > Wallet & Apple Pay and ensure your cards are added and verified... ⇲

Payment rejected by card bank

Fix: Contact your bank to ensure that there are no restrictions on your card for online transactions. Sometimes banks block transactions for secu... ⇲
 
Rewards issue

Rewards system is unreliable

Fix: Ensure that you are logged into your account correctly. Sometimes rewards may not show if you are not logged in. Log out and log back in to... ⇲

Forced enrollment in rewards program fails

Fix: If you are unable to enroll, try logging out of your account and logging back in. This can sometimes reset the enrollment process. OR Che... ⇲
 
Network issue

Communication error with register

Fix: If you encounter this error during checkout, try closing the app and reopening it. This can help re-establish a connection with the register... ⇲
 
Registration issue

PIN for account creation not received

Fix: Check your spam or junk email folder for the PIN email. Sometimes, emails can be misdirected. If you find it there, mark it as not spam. O... ⇲
 
Support issue

No response from customer support

Fix: Check the app for any FAQs or help sections that may provide answers to your questions without needing to contact support. OR If you have... ⇲
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 what users are saying
Good experience
87.4%

Bad experience
9.7%

Neutral
2.9%

~ from our NLP analysis of 381 combined software ratings.

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 Private Data Ole & Steen collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics