fix problems on Яндекс Пэй [iphone]

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—— Run into issues on Яндекс Пэй? Get help pending when official support gets back to you!

Яндекс Пэй
Info:
company: Direct Cursus Computer Systems Trading
: https://yandex.ru/support/wallet
Chat with our AI-based Яндекс Пэй Support
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Support issue

Slow customer support response

Fix: Users can try using the in-app support feature, which may provide quicker responses than email or phone support. Look for a 'Help' or 'Suppo... ⇲

No operational support service

Fix: Users can utilize the in-app help section or FAQ to find answers to common issues, as this may serve as a temporary support solution. OR... ⇲
 
Account issue

Inability to change phone number linked to account

Fix: To change the phone number, users should go to the 'Profile' or 'Account Settings' section of the app. Look for an option to update personal... ⇲

Inability to view balance

Fix: To view the balance, users should navigate to the 'Wallet' or 'Accounts' section of the app. If the balance is not displayed, ensure that th... ⇲

Blocked accounts without clear communication

Fix: Users should check their email for any notifications from Яндекс Пэй regarding account status. Sometimes, important messages can be missed i... ⇲

No physical cards available

Fix: Users can check the app for any announcements regarding the availability of physical cards. Sometimes, these services may be temporarily sus... ⇲

Age restrictions leading to account blocking

Fix: Users should ensure that they have entered their correct birth date during account setup. If they believe their account was blocked in error... ⇲

Errors when entering birth date

Fix: Users should ensure they are using the correct format for entering their birth date, as some apps require a specific format (e.g., MM/DD/YYY... ⇲
 
Bugs issue

Bugs in the app

Fix: Users experiencing bugs should first ensure that they are using the latest version of the app. Check the App Store for any available updates... ⇲
 
Payments issue

Delayed cashback processing

Fix: Users should check the app's terms and conditions regarding cashback processing times, as these can vary. If the expected time has passed, u... ⇲

Difficulties in adding cards

Fix: To add a card, users should navigate to the 'Cards' section and select 'Add Card.' Ensure that the card details are entered correctly, inclu... ⇲

Inability to cancel subscriptions

Fix: To cancel a subscription, users should navigate to the 'Subscriptions' section in the app settings and look for an option to manage or cance... ⇲

Issues with QR code payments

Fix: To troubleshoot QR code payment issues, users should ensure that their camera is functioning properly and that they are holding the device s... ⇲
 
Messages issue

Chat history disappears

Fix: To prevent chat history from disappearing, users should ensure that they are not accidentally deleting conversations. Check the app settings... ⇲
 
Permissions issue

Automatic subscription activation without consent

Fix: Users should review their subscription settings within the app to ensure they are aware of any active subscriptions. Look for a 'Subscriptio... ⇲
 
Notifications issue

Inconsistent transaction notifications

Fix: Users should check their notification settings within the app and ensure that notifications are enabled for transaction alerts. OR If not... ⇲
 
Updates issue

Problems with app updates

Fix: To resolve update issues, users should check their internet connection and ensure they have sufficient storage space on their device for the... ⇲
 
Customization issue

Lack of dark mode support for iOS

Fix: While waiting for dark mode support, users can enable 'Smart Invert' in their iPhone settings under Accessibility, which can provide a simil... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
8.9%

Neutral
1.4%

~ from our NLP analysis of 418 combined software ratings.

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 Private Data Яндекс Пэй collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics