fix problems on McMaster-Carr [iphone]

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—— Run into issues on McMaster-Carr? Get help pending when official support gets back to you!

McMaster-Carr
Info:
company: McMaster-Carr Supply Company
: https://www.mcmaster.com/#contact
Chat with our AI-based McMaster-Carr Support
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Bugs issue

Checkout screen has bugs

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > McMaster-Carr > Offload App. This can help resolve tem... ⇲
 
UI issue

Images are non-zoomable

Fix: Take a screenshot of the image and then zoom in on the screenshot using the Photos app. This is a workaround to view details of the images m... ⇲

No direct link to website from app

Fix: Copy the product name or SKU from the app and paste it into your mobile browser to search for it directly on the McMaster-Carr website. This... ⇲

Cart management is unclear

Fix: Review the app's help section or FAQ to understand how cart management works. Familiarizing yourself with the features can clarify any confu... ⇲
 
Loading issue

McMaster-Carr sometimes fails to open

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Customization issue

Inability to increase font size

Fix: Adjust the font size in your iPhone's settings by going to Settings > Display & Brightness > Text Size. Use the slider to increase the text... ⇲
 
Features issue

No printing option

Fix: Take a screenshot of the information you want to print and then use the Photos app to print the screenshot. This is a quick workaround to ge... ⇲
 
Syncing issue

Saved orders not visible in app

Fix: Log out of the app and log back in to refresh your account data. This can sometimes resolve visibility issues with saved orders. OR Check... ⇲
 
Search issue

Parametric search is less user-friendly

Fix: Take time to read any available help documentation or tutorials within the app that explain how to use the parametric search effectively. Un... ⇲

Search and sorting changes are a downgrade

Fix: Use specific keywords or phrases in the search bar to refine your results. This can help you bypass any issues with the new sorting features... ⇲
 
Support issue

Delivery issues reported

Fix: Check your order status in the app to see if there are any updates or notifications regarding your delivery. This can provide clarity on any... ⇲
 
Payments issue

No Apple Pay option

Fix: Use a credit or debit card directly for checkout instead of relying on Apple Pay. Ensure your payment information is up to date in the app s... ⇲
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 what users are saying
Good experience
81.5%

Bad experience
11.8%

Neutral
6.7%

~ from our NLP analysis of 195 combined software ratings.

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 Private Data McMaster-Carr collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics