—— Run into issues on 掌上海关? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Change the language settings on your iPhone to see if the app adapts to a different language. Go to Settings > General > Language & Region,... ⇲
Fix: Ensure that your phone number is entered correctly in the app. Check for any extra spaces or incorrect digits. If necessary, delete the numb... ⇲
Fix: Look for any settings within the app that might allow you to switch to English or another language. Sometimes, this option is hidden in the... ⇲
Fix: Take some time to explore the app's features. Create a list of the main functions you need and focus on those first. You can also look for o... ⇲
Fix: If the app does not allow text copying, take a screenshot of the text you want to translate and use a translation app that supports image tr... ⇲
Fix: Check if your iPhone is running low on storage. Go to Settings > General > iPhone Storage and free up space if necessary. Low storage can ca... ⇲
Fix: Familiarize yourself with the layout of the app. Take notes on where key features are located and create a simple guide for yourself to navi... ⇲
Fix: Make sure your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. If an update is availab... ⇲
Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will free up space and m... ⇲
Fix: Ensure that your iPhone is connected to a stable Wi-Fi network. Go to the App Store, tap on your profile icon, and scroll down to see if upd... ⇲
Fix: If you are uncomfortable binding your bank account, check if the app offers alternative payment methods, such as credit cards or digital wal... ⇲
Fix: Check your device's display settings. Go to Settings > Display & Brightness and adjust the settings to see if it improves compatibility with... ⇲
Fix: Double-check that your phone number is correct and that you have a good signal. If you are in an area with poor reception, try moving to a l... ⇲