fix problems on 1号会员店 [iphone]

​

—— Run into issues on 1号会员店? Get help pending when official support gets back to you!

1号会员店
Info:
company: Shanghai Jingdong Cai'Ao E-commerce Company Limited
: http://channel.m.yhd.com/cms/view.do?topicId=118
Chat with our AI-based 1号会员店 Support
   Hello! How can I assist you?  

characters left:
 
Registration issue

Requires new registration on client

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may fix bugs related to account registration. 2.... ⇲
 
Support issue

No English language support

Fix: 1. Change device language: Go to Settings > General > Language & Region, and set your preferred language to English. This may help if the ap... ⇲

Customer service issues

Fix: 1. Use in-app support: Look for a help or support section within the app to submit your inquiries or issues. 2. Check FAQs: Review the freq... ⇲

Limited product availability

Fix: 1. Check location settings: Ensure that your location settings are enabled for the app, as product availability may vary by region. 2. Expl... ⇲
 
Payments issue

Inability to click payment button

Fix: 1. Restart the app: Close the app completely and reopen it to see if the payment button becomes clickable. 2. Check for updates: Ensure you... ⇲

Refund issues

Fix: 1. Check refund policy: Review the app's refund policy to ensure you are eligible for a refund. 2. Document your request: Take screenshots... ⇲

Cancellation of cash on delivery options

Fix: 1. Check payment settings: Go to the payment settings within the app to see if cash on delivery is still an option and if it can be enabled.... ⇲
 
Compatibility issue

Incompatibility with older iOS versions

Fix: 1. Update your iOS: Go to Settings > General > Software Update and check if there is an update available for your iPhone. Updating to the la... ⇲
 
UI issue

Unfriendly user experience

Fix: 1. Explore app settings: Check if there are any settings within the app that can be adjusted to improve your experience, such as layout or d... ⇲
 
Account issue

Missing new user benefits

Fix: 1. Check eligibility: Ensure that you meet all the criteria for new user benefits, such as registration date or specific actions required to... ⇲
 
Ads issue

False advertising

Fix: 1. Document the discrepancies: Take screenshots of the advertised offers and compare them with what is available in the app. 2. Use the app... ⇲

Inconsistent pricing compared to competitors

Fix: 1. Compare prices: Regularly compare prices with competitors to identify the best deals. 2. Use price tracking tools: Consider using price... ⇲
 
Updates issue

Frequent updates required

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure the app updates automatically when new versions a... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
56.8%

Good experience
37.8%

Neutral
5.4%

~ from our NLP analysis of 37 combined software ratings.

 Switch to these Alternatives:
善融商务
进佣联盟软件
买手妈妈
巽风数字世界
悦拜
果冻宝盒-省钱神器
i百联-品正价值，生活精选
什么值得买-科学消费指南
秦储
小米有品-小米旗下新生活方式电商

 Private Data 1号会员店 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics