fix problems on AdvancedMD [iphone]

—— Run into issues on AdvancedMD ? Get help pending when official support gets back to you!

AdvancedMD Mobile

Info:

company: AdvancedMD, Inc.

: http://support.advancedmd.com/

: www.advancedmd.com

Chat with our AI-based AdvancedMD Support

🛠️ Common AdvancedMD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot save schedule as favorite

Fix: To work around the inability to save schedules as favorites, you can create a separate calendar event in your iPhone's native calendar app.... ⇲

Date selector is a scroll wheel

Fix: If the scroll wheel date selector is cumbersome, consider using the 'Quick Date' feature if available. This feature allows you to type in th... ⇲

Compatibility issue

Limited mobile access to PM interface

Fix: To enhance your mobile access, try using the desktop version of AdvancedMD on your mobile browser. Open Safari or Chrome on your iPhone, nav... ⇲

Inconsistent features between app and browser

Fix: To avoid confusion, try to use one platform consistently for your tasks. If you find the browser version more reliable, consider using it ex... ⇲

Apple Watch app not functional

Fix: Ensure that the Apple Watch app is properly installed and paired with your iPhone. Go to the Watch app on your iPhone and check if AdvancedM... ⇲

No RCM app available

Fix: As a workaround, use the web version of the RCM tools if available. Access it through your mobile browser for similar functionality. OR C... ⇲

Loading issue

Messages not loading after updates

Fix: If messages are not loading, try clearing the app cache. Go to your iPhone's Settings, scroll down to AdvancedMD, and select 'Clear Cache' i... ⇲

UI issue

Difficult to read refill requests on dashboard

Fix: To improve readability, try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and increase the text size... ⇲

Calendar setup is not user friendly

Fix: To improve your experience, take some time to familiarize yourself with the calendar features. Look for tutorial videos or guides within the... ⇲

Schedule view is cluttered

Fix: To declutter your schedule view, check if there are options to filter or customize the view settings. Look for options to hide certain types... ⇲

Errors issue

Errors prevent access to schedule

Fix: If you encounter errors accessing the schedule, first try restarting the app. If that doesn't work, restart your iPhone. This can often reso... ⇲

Inability to log into mobile version

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲

Bugs issue

Patients not showing up when checked in

Fix: If patients are not appearing, ensure that you are refreshing the patient list after checking them in. Swipe down on the patient list to ref... ⇲

Crashes issue

AdvancedMD crashes frequently

Fix: To reduce crashes, ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any avai... ⇲

Kicked out of app frequently

Fix: If you are frequently logged out, check your app settings for any session timeout settings. Adjust them if possible to extend your session d... ⇲

Crashes while saving notes

Fix: To prevent crashes while saving notes, ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check... ⇲

Security issue

Touch ID not working on iPad

Fix: Check if Touch ID is enabled for the AdvancedMD app. Go to Settings > AdvancedMD and ensure that Touch ID is turned on. If it is already ena... ⇲

Settings issue

No auto-save feature for charting

Fix: As a workaround, make it a habit to manually save your charting frequently. Set a timer or reminder to save every few minutes to avoid losin... ⇲

Network issue

AdvancedMD goes down frequently

Fix: Monitor the app's performance and try using it during off-peak hours when server load may be lower. This can help reduce downtime. OR Kee... ⇲

Audio issue

Unable to call patients directly from app

Fix: As a workaround, copy the patient's phone number from the app and paste it into your phone's dialer. This allows you to call them without ne... ⇲

Updates issue

Unable to add schedule block after update

Fix: If you cannot add schedule blocks, try restarting the app or your device. This can often resolve temporary issues after an update. OR Che... ⇲

Syncing issue

Documents not saving properly

Fix: To ensure documents save correctly, check your internet connection. A weak connection can prevent documents from saving properly. Try switch... ⇲

Glitches issue

Glitches after updates

Fix: After an update, if you experience glitches, try clearing the app cache or reinstalling the app. This can help reset any corrupted data that... ⇲

Account issue

Cannot view patient account balance

Fix: If you cannot view patient account balances, ensure that you have the necessary permissions set in the app. Check your user settings to conf... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.6%

Bad experience

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Neutral

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~ from our NLP analysis of 3,902 combined software ratings.

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Private Data AdvancedMD collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- User Content
- Usage Data
- Diagnostics