fix problems on NY State Parks Explorer [iphone]

—— Run into issues on NY State Parks Explorer? Get help pending when official support gets back to you!

NY State Parks Explorer

Info:

company: New York State Office of Information Technology Services

: http://apps.cio.ny.gov/apps/support/index.cfm?app=1

Chat with our AI-based NY State Parks Explorer Support

🛠️ Common NY State Parks Explorer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NY State Parks Explorer freezes frequently

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the NY State Park... ⇲

Cannot add Empire Pass to Apple Wallet

Fix: 1. Ensure that you have the latest version of the NY State Parks Explorer app installed. 2. Open the app and navigate to the section where t... ⇲

Bugs issue

GPS not registering correctly

Fix: 1. Ensure that location services are enabled for the NY State Parks Explorer app by going to Settings > Privacy & Security > Location Servic... ⇲

Technical issues with adding passes

Fix: 1. Ensure that you are logged into your account within the app. 2. Navigate to the section for adding passes and follow the prompts carefull... ⇲

Random deletion of passes

Fix: 1. Ensure that you are logged into your account and that your passes are saved under your profile. 2. Regularly back up your passes by takin... ⇲

Search issue

Search function not working

Fix: 1. Close the app completely and restart it to see if the search function starts working again. 2. Ensure that you have a stable internet con... ⇲

Crashes issue

NY State Parks Explorer crashes on startup

Fix: 1. Force close the app by double-tapping the home button (or swiping up from the bottom) and swiping it off the screen. 2. Restart your iPho... ⇲

Loading issue

Loading screen persists indefinitely

Fix: 1. Force close the app and restart your iPhone. 2. Open the app again to see if it loads properly. 3. If the issue persists, check your inte... ⇲

Perpetual loading screen after updates

Fix: 1. Force close the app and restart your iPhone. 2. Open the app again to see if it loads properly. 3. If the issue persists, check your inte... ⇲

UI issue

Inability to swipe through introduction

Fix: 1. Try tapping the screen or swiping in different directions to see if it responds. 2. If it doesn't work, force close the app and restart i... ⇲

Hazard symbols without explanations

Fix: 1. Check the app's help or FAQ section to see if there are explanations for the hazard symbols. 2. If not, consider taking a screenshot of t... ⇲

NY State Parks Explorer layout feels outdated

Fix: 1. Check for app updates in the App Store, as developers may have released a new design in recent updates. 2. Provide feedback through the a... ⇲

Features issue

Missing features like Staff's Picks

Fix: 1. Check for any app updates in the App Store, as features may be added in newer versions. 2. If the feature is still missing, explore other... ⇲

Limited information on DEC parks

Fix: 1. Check the app's help or FAQ section for additional resources or links to DEC park information. 2. If the information is still limited, co... ⇲

Compatibility issue

Inconsistent functionality across devices

Fix: 1. Ensure that all devices are running the latest version of the app. 2. Check for any iOS updates on each device and install them if availa... ⇲

NY State Parks Explorer does not work on older iOS versions

Fix: 1. Check the app's requirements in the App Store to see the minimum iOS version needed. 2. If your device cannot be updated, consider using... ⇲

Access issue

Inability to access favorited parks

Fix: 1. Ensure you are logged into your account where the favorites are saved. 2. Restart the app and check if the favorites are accessible again... ⇲

Permissions issue

Camera access not requested initially

Fix: 1. Go to Settings > Privacy & Security > Camera and ensure that the NY State Parks Explorer app is enabled. 2. Open the app again and see if... ⇲

Ads issue

Ads card feature malfunctioning

Fix: 1. Restart the app to see if the ads card feature starts working again. 2. Check for app updates in the App Store and install any available... ⇲

Notifications issue

No notifications for park closures

Fix: 1. Check the app's settings to ensure notifications are enabled. Go to Settings > Notifications > NY State Parks Explorer and toggle on noti... ⇲