fix problems on Greyhound [iphone]

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—— Run into issues on Greyhound? Get help pending when official support gets back to you!

Greyhound: Buy Bus Tickets
Info:
company: Greyhound Lines Inc
: https://www.greyhound.com/help-and-info/contact-us
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Bugs issue

E-ticketing system does not work as advertised

Fix: If the e-ticketing system is not functioning properly, ensure that your app is updated to the latest version. Go to the App Store, search fo... ⇲

Inconsistent boarding zone assignments

Fix: To avoid confusion with boarding zones, arrive at the station early and check the posted signs for the most current boarding zone informatio... ⇲
 
Customization issue

Cannot pin buses for easy tracking

Fix: To track your bus more easily, use the 'Track My Bus' feature if available in the app. If this feature is not present, consider using third-... ⇲

Lack of flexibility in changing buses

Fix: To change your bus, check the app for a 'Change Trip' option. If this is not available, you may need to cancel your current booking and rebo... ⇲

Limited options for ticket types in the app

Fix: If you find limited ticket options, check the Greyhound website for additional ticket types that may not be available in the app. You can bo... ⇲
 
Updates issue

Delayed schedule updates

Fix: If you notice delayed schedule updates, try refreshing the app or checking the schedule on the Greyhound website. Sometimes, the app may not... ⇲

Greyhound does not provide real-time updates on delays

Fix: To stay informed about delays, check the Greyhound website or social media channels for real-time updates. These platforms often provide the... ⇲
 
UI issue

Confirmation number input box too small

Fix: If the confirmation number input box is too small, try rotating your device to landscape mode. This may provide a larger view and make it ea... ⇲
 
Payments issue

No option to print tickets without additional fee

Fix: If you need a printed ticket, consider taking a screenshot of your e-ticket and transferring it to a computer or a public printer. This can... ⇲
 
Support issue

Poor customer service response times

Fix: If you experience poor response times, try reaching out during off-peak hours when customer service may be less busy. This can increase your... ⇲

No baggage assistance or tags

Fix: If you need assistance with baggage, ask station staff for help when you arrive. They can provide guidance on where to place your bags and a... ⇲
 
Account issue

Difficulties in changing personal information

Fix: To change your personal information, navigate to the 'Profile' or 'Account Settings' section of the app. Make sure to save any changes befor... ⇲
 
Accessibility issue

Greyhound lacks accessibility features for disabled users

Fix: If the app lacks accessibility features, consider using the built-in accessibility options on your iPhone. Go to Settings > Accessibility an... ⇲
 
Freezing issue

Greyhound freezes or crashes during use

Fix: If the app freezes or crashes, try closing the app completely and restarting it. You can do this by double-tapping the home button (or swipi... ⇲
 
Network issue

No reliable Wi-Fi at stations or on buses

Fix: If Wi-Fi is unreliable, consider downloading your tickets and any necessary information before arriving at the station. This way, you can ac... ⇲
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 what users are saying
Good experience
96.6%

Neutral
2.1%

Bad experience
1.3%

~ from our NLP analysis of 184,795 combined software ratings.

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 Private Data Greyhound collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics