fix problems on Viasat Shield [iphone]

—— Run into issues on Viasat Shield? Get help pending when official support gets back to you!

Viasat Shield

Info:

company: Viasat Inc.

: https://www.viasat.com/customer-service/

Chat with our AI-based Viasat Shield Support

🛠️ Common Viasat Shield Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Editing device nicknames does not save

Fix: 1. Ensure that you are using the latest version of the Viasat Shield app. Go to the App Store, search for Viasat Shield, and check for updat... ⇲

Viasat Shield shows zero devices protected despite connections

Fix: 1. Check your Wi-Fi connection to ensure that your device is connected to the network. 2. Restart the Viasat Shield app. Close it completely... ⇲

UI issue

Limited 7-day usage snapshot

Fix: 1. Check if there are any settings within the app that allow you to adjust the usage snapshot duration. Sometimes, apps have hidden settings... ⇲

Bugs issue

Misses major device usage

Fix: 1. Ensure that all devices are properly connected to the network and that the Viasat Shield app is running on those devices. 2. Check the ap... ⇲

New IP address shows as unknown device

Fix: 1. Restart the Viasat Shield app to refresh the device list. 2. Check if the unknown device can be identified by disconnecting and reconnect... ⇲

Incorrectly lists devices connected to router

Fix: 1. Restart the app to refresh the device list. 2. Check your router's admin page to verify which devices are actually connected. OR 1. If... ⇲

Viasat Shield shows no connected devices

Fix: 1. Restart the Viasat Shield app to refresh the device list. 2. Ensure that your devices are connected to the same Wi-Fi network as the app.... ⇲

Inconsistent device control between users

Fix: 1. Ensure that all users are logged into the same account and have the same permissions set. 2. Check the app settings to see if there are a... ⇲

Displays incorrect online/offline device status

Fix: 1. Restart the app to refresh the device status. 2. Check your router to ensure that devices are properly connected. OR 1. If discrepanci... ⇲

Payments issue

Requires subscription for device control

Fix: 1. Review the app's subscription options and determine if the features you need are worth the cost. 2. If you are looking for free alternati... ⇲

No option to access premium features

Fix: 1. Check the app settings to see if there is a section for premium features. Sometimes, they may be hidden under a menu. 2. Ensure that you... ⇲

Monthly fee required for app functionality

Fix: 1. Review the app's features and determine if the subscription is necessary for your needs. 2. Research alternative apps that may offer simi... ⇲

Network issue

Viasat Shield disconnects from Wi-Fi

Fix: 1. Ensure that your iPhone's Wi-Fi settings are stable. Go to Settings > Wi-Fi and toggle it off and on. 2. Restart your iPhone to refresh t... ⇲

Crashes issue

Viasat Shield fails to open

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Check for app updates in the App Store and install any available updates. OR 1... ⇲

Loading issue

Blank white page upon opening

Fix: 1. Restart the app and your iPhone to see if it resolves the issue. 2. Clear the app's cache by uninstalling and reinstalling it. OR 1. C... ⇲

Support issue

Inadequate customer service

Fix: 1. Look for online forums or community support groups where other users may share solutions. 2. Check the app's FAQ section for common issue... ⇲

Viasat Shield logs out before showing devices

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your internet connection to ensure it is stable. OR 1. Try logging in... ⇲

Updates issue

Viasat Shield stuck in update loop

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Check your internet connection to ensure it is stable. OR 1. If the app contin... ⇲

Performance issue

Overall app performance is terrible

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear any unnecessary apps o... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

82.0%

Good experience

14.0%

Neutral

4.0%

~ from our NLP analysis of 50 combined software ratings.

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Private Data Viasat Shield collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics