fix problems on L’Identité Numérique La Poste [iphone]

—— Run into issues on L’Identité Numérique La Poste? Get help pending when official support gets back to you!

L’Identité Numérique La Poste

Info:

company: La Poste

: https://lidentitenumerique.laposte.fr/besoin-d-aide

: lidentitenumerique.laposte.fr

Chat with our AI-based L’Identité Numérique La Poste Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App does not send SMS for verification code to US numbers.

Fix: Check if your phone number is entered correctly in the app. Ensure that you are using the correct country code for the US (+1). If the numbe... »»

Constant errors during identity verification.

Fix: Ensure that you have a stable internet connection while using the app. Try switching between Wi-Fi and mobile data to see if the issue persi... »»

Network issue

App requires frequent reconnection.

Fix: Check your internet connection. If you are on Wi-Fi, try moving closer to the router or resetting the router. If you are using mobile data,... »»

Inconsistent reception of connection requests.

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try resetting your router or switching to mobile data to see if that im... »»

Uploads issue

Inability to upload ID without errors.

Fix: Ensure that the ID file you are trying to upload meets the app's requirements (e.g., file size, format). Check if the app specifies any limi... »»

Updates issue

Update prompts redirect to download without success.

Fix: Check if your device has enough storage space to download the update. Go to Settings > General > iPhone Storage to see available space. If s... »»

UI issue

Popup for cookie consent obstructs login.

Fix: Try closing the cookie consent popup by tapping the 'X' or 'Close' button. If it does not respond, force close the app by swiping up from th... »»

Messages issue

SMS verification code not received despite multiple attempts.

Fix: Double-check that your phone number is entered correctly, including the country code. If you are using a US number, ensure it starts with +1... »»

Registration issue

Overly complex identity creation process.

Fix: Take your time to read through each step of the identity creation process carefully. Make sure you have all necessary documents and informat... »»

Frustrating bureaucratic experience with multiple steps.

Fix: Take notes on each step of the process as you go through it. This can help you keep track of what you have completed and what is still pendi... »»

Crashes issue

App crashes when launching from notifications.

Fix: Try restarting your iPhone. This can often resolve temporary glitches that cause apps to crash. After restarting, try launching the app agai... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.7%

Bad experience

6.1%

Neutral

1.2%

~ from our NLP analysis of 837 combined software ratings.

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Private Data L’Identité Numérique La Poste collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Usage Data