fix problems on CDEK [iphone]

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—— Run into issues on CDEK? Get help pending when official support gets back to you!

CDEK: Delivery & Shopping
Info:
company: СДЭК Глобал
: https://www.cdek.ru/ru/contacts
: mobile.cdek.ru
Chat with our AI-based CDEK Support
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Support issue

Poor customer support

Fix: Utilize the in-app support feature to submit your queries or complaints. Make sure to provide detailed information to help expedite the resp... ⇲

No timely response to complaints

Fix: Follow up on your complaint by sending a polite reminder through the app's support feature, referencing your previous message for context.... ⇲

Long wait times for support responses

Fix: Submit your inquiry through the app during off-peak hours, as this may result in quicker responses from support staff. OR Utilize any ava... ⇲
 
Crashes issue

Application frequently crashes

Fix: Clear the app's cache by going to your iPhone's settings, selecting the CDEK app, and choosing 'Clear Cache' if the option is available. Thi... ⇲
 
Account issue

Inability to access account

Fix: Reset your password by selecting the 'Forgot Password' option on the login screen. Follow the prompts to receive a reset link via email. O... ⇲
 
Notifications issue

Lack of clear communication about service limitations

Fix: Review the app's FAQ or Help section, which may provide insights into service limitations and areas where delivery may not be available. O... ⇲
 
Network issue

Packages stuck in transit

Fix: Use the tracking feature to see the last known location of your package. If it has been stuck for an extended period, consider reaching out... ⇲

Frequent service outages

Fix: Check the app's status page or social media channels for any announcements regarding service outages or maintenance schedules. OR If you... ⇲
 
Updates issue

Unreliable delivery estimates

Fix: When placing an order, consider allowing for a wider delivery window. This can help manage expectations regarding when your package will arr... ⇲
 
Bugs issue

Damaged items upon delivery

Fix: Inspect your package immediately upon delivery. If you notice damage, take photos and report it through the app's support feature as soon as... ⇲

Inadequate packaging for fragile items

Fix: When ordering fragile items, specify your packaging preferences if the option is available, or choose sellers known for better packaging pra... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help reduce confusion over time. OR... ⇲
 
Settings issue

Unclear policies on refunds and compensation

Fix: Review the app's terms and conditions or refund policy section to understand the guidelines regarding refunds and compensation. OR If you... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
5.0%

Neutral
1.0%

~ from our NLP analysis of 6,955 combined software ratings.

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Ситилинк техника и электроника

 Private Data CDEK collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics