fix problems on Vida Health [iphone]

​

—— Run into issues on Vida Health? Get help pending when official support gets back to you!

Vida Health
Info:
company: Vida Health Inc
: https://support.vida.com/hc/en-us
: vida.com
Chat with our AI-based Vida Health Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Inaccurate meal calorie calculator

Fix: 1. Double-check Entries: Ensure that you are entering the correct serving sizes and food items. Sometimes, inaccuracies stem from user input... ⇲

Appointments frequently canceled

Fix: 1. Check Appointment Settings: Review your appointment settings to ensure you are not inadvertently canceling them. 2. Set Reminders: Use yo... ⇲

Long wait times for appointments

Fix: 1. Book in Advance: Try to book appointments well in advance to avoid long wait times. 2. Use Off-Peak Hours: If possible, schedule appointm... ⇲
 
Video issue

Video chat dims or goes black

Fix: 1. Check Camera Permissions: Go to your iPhone settings, find Vida Health, and ensure that camera permissions are enabled. 2. Restart the Ap... ⇲

Unstable video calls

Fix: 1. Check Internet Connection: Ensure you have a stable Wi-Fi or cellular connection. Consider switching to a different network if possible.... ⇲
 
Network issue

Multiple devices cause call disconnections

Fix: 1. Limit Device Usage: Try to use only one device for video calls to avoid disconnections. 2. Sign Out of Other Devices: If you have logged... ⇲
 
Support issue

Poor customer service

Fix: 1. Use In-App Support: Utilize any in-app support features to get assistance. Document your issues clearly to expedite the process. 2. Check... ⇲
 
Messages issue

Chat functionality is poor

Fix: 1. Restart the App: Close and reopen the app to refresh the chat functionality. 2. Clear Chat History: If the chat is cluttered, consider cl... ⇲
 
Search issue

No search feature in chat

Fix: 1. Manually Scroll: While not ideal, manually scrolling through chat history may be necessary until a search feature is implemented. 2. Orga... ⇲
 
Notifications issue

Notifications flood chat

Fix: 1. Adjust Notification Settings: Go to your iPhone settings, find Vida Health, and adjust notification preferences to reduce the number of a... ⇲
 
Features issue

Limited food database

Fix: 1. Manually Add Foods: Use the option to add custom foods to the database to track your meals more accurately. 2. Suggest Additions: If the... ⇲

Lack of recipe feature

Fix: 1. Use External Recipe Apps: Consider using dedicated recipe apps to find and save recipes, and manually input them into Vida Health for tra... ⇲
 
Syncing issue

Sync issues with Apple Health

Fix: 1. Check Sync Settings: Go to the settings in both Vida Health and Apple Health to ensure that syncing is enabled. 2. Restart Devices: Resta... ⇲

Difficulties with three-way sync

Fix: 1. Check Sync Settings: Ensure that all three devices are set up correctly for syncing in the app settings. 2. Restart Devices: Restart all... ⇲
 
Customization issue

Inability to add custom nutrition facts

Fix: 1. Use the 'Add Food' Feature: If available, manually input the nutrition facts for custom foods to track them accurately. 2. Keep a Separat... ⇲

Home screen needs customization options

Fix: 1. Explore Settings: Check the app settings to see if there are any customization options available for the home screen layout. 2. Rearrange... ⇲
 
Updates issue

Vida Health changes frequently

Fix: 1. Review Update Notes: After each update, review the update notes in the App Store to understand what changes have been made. 2. Adapt to C... ⇲
 
Slow issue

Slow app performance

Fix: 1. Clear Cache: Go to your iPhone settings, find Vida Health, and clear cache or data if the option is available. 2. Close Background Apps:... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.9%

Neutral
3.2%

Bad experience
2.9%

~ from our NLP analysis of 9,053 combined software ratings.

 Switch to these Alternatives:
Ascension SmartHealth
Sword Health
Centivo Care
98point6
Hinge Health
Ascension One
Engage Wellbeing
WebTPA Mobile
Total Brain
Amwell: Doctor Visits 24/7

 Private Data Vida Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics