fix problems on Kestrel LiNK [iphone]

—— Run into issues on Kestrel LiNK? Get help pending when official support gets back to you!

Kestrel LiNK

Info:

company: Nielsen-Kellerman Co.

: https://kestrelinstruments.com/support

: kestrelinstruments.com

Chat with our AI-based Kestrel LiNK Support

🛠️ Common Kestrel LiNK Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Kestrel LiNK crashes before opening

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off your device, then t... ⇲

Kestrel LiNK freezes and crashes

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Kestrel LiNK, and tap on it. If there's an option to 'Offload App', do t... ⇲

Bugs issue

Data disappears upon opening

Fix: 1. Check for updates: Ensure that both the app and your iPhone are updated to the latest versions. Go to Settings > General > Software Updat... ⇲

Kestrel LiNK is buggy and unreliable

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage, find Kestrel LiNK, and select 'Offload App'. This will clear temporary files w... ⇲

Kestrel LiNK fails to log data

Fix: 1. Check permissions: Go to Settings > Privacy > App Permissions and ensure Kestrel LiNK has the necessary permissions to access data and se... ⇲

Network issue

Connection issues with Drop devices

Fix: 1. Check Bluetooth settings: Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. Also, make sure the Dr... ⇲

Battery issue

Inaccurate battery level display

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping th... ⇲

Syncing issue

Manual syncing required

Fix: 1. Enable automatic syncing: Check the app settings for an option to enable automatic syncing. This may be under 'Sync Settings' or 'Data Ma... ⇲

Updates issue

Firmware update bricked devices

Fix: 1. Perform a hard reset: For iPhones, quickly press and release the volume up button, then the volume down button, and then press and hold t... ⇲

Latest update causes freezing

Fix: 1. Reinstall the app: Uninstall the app and reinstall it from the App Store to ensure you have the latest version without any corrupted file... ⇲

UI issue

Not intuitive and clunky

Fix: 1. Explore tutorials: Look for user guides or video tutorials online that can help you navigate the app more effectively. This can provide t... ⇲

Compatibility issue

Lacks Apple Watch compatibility

Fix: 1. Use alternative apps: If you need Apple Watch compatibility, consider using other fitness or data tracking apps that support Apple Watch... ⇲

Legacy app is better

Fix: 1. Use the legacy app: If the legacy version is still available, consider reverting to it for a more stable experience until the new app is... ⇲

Customization issue

Does not allow manual log reset

Fix: 1. Workaround with data management: If you cannot reset logs, consider exporting your data to another app or spreadsheet for manual tracking... ⇲

Downloads issue

Randomly stops downloading data

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Settings issue

Requires settings verification before syncing

Fix: 1. Save settings: Make sure to save any changes in the app settings before attempting to sync. Look for a 'Save' or 'Apply' button in the se... ⇲