fix problems on Drops [iphone]

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—— Run into issues on Drops? Get help pending when official support gets back to you!

Drops: Food & Grocery Shopping
Info:
company: DROPS GENERAL TRADING CO. WLL
: http://dropsgroup.com
: dropsgroup.com
Chat with our AI-based Drops Support
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Loading issue

Drops fails to launch

Fix: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update is av... ⇲
 
Payments issue

Cannot check out to pay

Fix: Check your internet connection. A weak or unstable connection can prevent the checkout process. Try switching between Wi-Fi and cellular dat... ⇲
 
Settings issue

Location settings incorrect

Fix: Check the app's location permissions. Go to Settings > Privacy > Location Services, find Drops, and ensure it is set to 'While Using the App... ⇲
 
Bugs issue

Items disappear after 30 minutes

Fix: Check if there is a setting in the app related to session timeouts or item availability. If there is, adjust it to a longer duration if poss... ⇲

Order tracking issues

Fix: Ensure that you are logged into the correct account associated with your orders. Sometimes, tracking issues arise from being logged into a d... ⇲

Inaccurate product delivery

Fix: Double-check the delivery address you provided during checkout. Go to your account settings and ensure that the address is correct and up to... ⇲

No estimate time for order delivery

Fix: Check the app's settings or order confirmation emails for any information regarding delivery estimates. Sometimes, this information is provi... ⇲
 
Account issue

No delete account option

Fix: Look for account settings within the app. Sometimes, the option to delete an account is hidden under privacy or security settings. Navigate... ⇲

No access to previous orders

Fix: Ensure you are logged into the correct account associated with your previous orders. Sometimes, logging into a different account can lead to... ⇲
 
Search issue

Search function not effective

Fix: Try using different keywords or phrases when searching for items. Sometimes, using synonyms or more specific terms can yield better results.... ⇲
 
UI issue

Confusing category structure

Fix: Try using the search function to find items instead of browsing through categories. This can save time and help you find what you need more... ⇲
 
Login issue

Login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Freezing issue

Drops freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Drops app off the scree... ⇲
 
Downloads issue

Slow app download

Fix: Check your internet connection. A slow or unstable connection can affect download speeds. Try switching to a different Wi-Fi network or usin... ⇲
 
Support issue

Customer service response issues

Fix: Check the app for any FAQs or help sections that might address your issue without needing to contact customer service. OR If you need to... ⇲
 
Glitches issue

Drops intro repeats endlessly

Fix: Try uninstalling and reinstalling the app. This can sometimes reset the app's settings and resolve issues with repeated intros. OR Check... ⇲
 
Privacy issue

Spyware concerns

Fix: Review the app permissions in your iPhone settings. Go to Settings > Privacy and check what permissions Drops has. If you see anything suspi... ⇲
 
Slow issue

Lagging performance after update

Fix: Try restarting your iPhone. This can help clear temporary files and improve app performance after an update. OR If the app continues to l... ⇲
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 what users are saying
Good experience
62.0%

Bad experience
33.9%

Neutral
4.1%

~ from our NLP analysis of 121 combined software ratings.

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 Private Data Drops collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics