fix problems on CETTIRE [iphone]

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—— Run into issues on CETTIRE? Get help pending when official support gets back to you!

CETTIRE
Info:
company: Cettire Limited
: https://www.cettire.com/pages/help-contact
Chat with our AI-based CETTIRE Support
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Bugs issue

Inaccurate stock information

Fix: To avoid purchasing items that are out of stock, regularly check the CETTIRE app for updates on stock availability. If you find an item you... ⇲

Defective items received

Fix: If you receive a defective item, document the issue with photos and a detailed description. Use this information to initiate a return or exc... ⇲

Incorrect items shipped

Fix: If you receive the wrong item, take photos of the item received and the packing slip. Use this information to contact customer service throu... ⇲

CETTIRE frequently malfunctions

Fix: Ensure that your app is updated to the latest version by checking the App Store for updates. If the app continues to malfunction, try uninst... ⇲

Empty packages received

Fix: If you receive an empty package, document the issue with photos of the package and any shipping labels. Contact customer service immediately... ⇲

Inconsistent item quality

Fix: To mitigate the risk of receiving inconsistent quality, read product reviews and ratings before making a purchase. This can provide insight... ⇲
 
Notifications issue

Delayed shipping notifications

Fix: To stay updated on your order status, regularly check the order tracking section in the CETTIRE app. If you notice a delay, consider reachin... ⇲
 
Payments issue

Issues with refund processing

Fix: If your refund is delayed, first check the CETTIRE app or website for their refund processing times. If it has exceeded the stated time, gat... ⇲

Cancellation requests not processed in time

Fix: To avoid issues with cancellations, make sure to submit your cancellation request as soon as possible after placing your order. Use the app... ⇲

Return window issues

Fix: Before making a purchase, familiarize yourself with the return window policy to ensure you understand the time frame for returns. Set remind... ⇲

Charges applied for canceled orders

Fix: To avoid charges for canceled orders, review the cancellation policy before placing an order. If you need to cancel, do so as soon as possib... ⇲
 
Support issue

Lack of direct customer support

Fix: Utilize the FAQ section of the CETTIRE app or website to find answers to common questions. This can often provide immediate assistance witho... ⇲

No phone support available

Fix: Since phone support is not available, familiarize yourself with the app's features and support options. Use the chat or email support for in... ⇲

Automated responses from customer service

Fix: When contacting customer service, be specific in your inquiry to reduce the likelihood of receiving an automated response. Include all relev... ⇲
 
Network issue

Miscommunication with shipping carriers

Fix: When tracking your order, keep a record of all tracking information and any communication with shipping carriers. This can help clarify any... ⇲

Limited tracking information provided

Fix: If tracking information is limited, check the CETTIRE app or website for updates on your order status. Sometimes, tracking information may n... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
3.6%

Neutral
0.7%

~ from our NLP analysis of 8,523 combined software ratings.

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 Private Data CETTIRE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics