fix problems on H-E-B Go [iphone]

​

—— Run into issues on H-E-B Go? Get help pending when official support gets back to you!

H-E-B Go
Info:
company: H-E-B
: https://www.heb.com/contact-us
Chat with our AI-based H-E-B Go Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Inconsistent coupon application

Fix: Before checking out, review all available coupons in the app to ensure they are applied. Go to the 'Coupons' section and manually select any... ⇲
 
UI issue

Requires multiple screen touches during checkout

Fix: Familiarize yourself with the checkout process by practicing it during a less busy time. This can help you become more efficient and reduce... ⇲

Redundant questions during checkout

Fix: Pay attention to the prompts during checkout and try to respond quickly to minimize the feeling of redundancy. Familiarizing yourself with t... ⇲

Confusing checkout process at kiosks

Fix: Take a moment to read the instructions displayed at the kiosk before starting the checkout process. Familiarizing yourself with the steps ca... ⇲
 
Network issue

Poor reception in certain store areas

Fix: If you experience poor reception, try moving to a different area of the store where the signal may be stronger. Often, areas near windows or... ⇲
 
Payments issue

Expired credit card not flagged

Fix: Regularly check and update your payment methods in the app. Go to the 'Payment' section in the app settings and ensure all cards are valid a... ⇲

No Apple Pay support

Fix: Consider linking a debit or credit card directly to the H-E-B Go app as an alternative to using Apple Pay. This will allow you to make purch... ⇲

Inability to suspend transactions

Fix: If you need to pause your shopping, consider taking a screenshot of your cart and manually noting items to return to later. OR Use the ap... ⇲
 
Camera issue

Difficulties with scanning multiple items

Fix: Practice scanning items one at a time to get accustomed to the scanning feature. Ensure that the barcode is well-lit and in focus for better... ⇲

Coupon scanning process not integrated

Fix: Before checking out, review all coupons in the app and ensure they are selected. This can help you remember to apply them manually during ch... ⇲

Issues with scanning produce without stickers

Fix: If you encounter issues, try to find the PLU code for the produce item and enter it manually in the app to add it to your cart. OR Ask a... ⇲
 
Syncing issue

Inability to link shopping list with Go app

Fix: Manually input your shopping list into the H-E-B Go app. This can be done by selecting items from the app's inventory and adding them to you... ⇲
 
Sharing issue

Incomplete receipt sharing

Fix: After completing your purchase, take a screenshot of your receipt for your records. This can serve as a backup if the app does not share it... ⇲
 
Permissions issue

Age verification requires cashier involvement

Fix: If you anticipate needing age verification, inform the cashier ahead of time to prepare for the verification process, which can help speed t... ⇲
 
Location issue

Limited store availability on GPS

Fix: Manually enter your store's address in the app if it does not appear in the GPS search. This can help you find your preferred store more eas... ⇲
 
Updates issue

H-E-B Go update notifications unclear

Fix: Regularly check the App Store for updates to the H-E-B Go app. This can help you stay informed about new features and fixes. OR Follow H-... ⇲
 
Security issue

Random scan checks disrupt experience

Fix: Be prepared for random scan checks by keeping your items organized and ready for review. This can help minimize disruption during your shopp... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.6%

Bad experience
2.1%

Neutral
1.4%

~ from our NLP analysis of 21,536 combined software ratings.

 Switch to these Alternatives:
My H-E-B
Randalls Deals & Delivery
my TEXAS WIC
Central Market by H-E-B
Shop Market Street
Academy Sports + Outdoors
PerkSpot
Discount Tire
Tom Thumb Deals & Delivery
Lowe's Market

 Private Data H-E-B Go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics