fix problems on Purple VRI [iphone]

—— Run into issues on Purple VRI? Get help pending when official support gets back to you!

Purple VRI

Info:

company: Purple Communications, Inc.

: https://www.purplevrs.com/help/

: signlanguage.com

Chat with our AI-based Purple VRI Support

🛠️ Common Purple VRI Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Purple VRI freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the Purple VRI app. 2. Restart your iPhone to clear any temp... ⇲

slow loading times

Fix: 1. Clear the app's cache by going to Settings > Purple VRI and selecting 'Clear Cache' if available. 2. Ensure you have a stable internet co... ⇲

Offline issue

limited offline functionality

Fix: 1. Check if the app has an option to download content for offline viewing. Go to the settings or content section of the app to see if this f... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app to the latest version through the App Store, as updates often fix bugs that cause crashes. 2. Restart your iPhone to clear... ⇲

Support issue

poor customer support

Fix: 1. Look for FAQs or help sections within the app or on the official website for self-help resources. 2. Join user forums or community groups... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check your notification settings by going to Settings > Notifications > Purple VRI and ensure notifications are enabled. 2. Make sure you... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check the app's compatibility requirements in the App Store to ensure your device meets them. 2. If your device is not compatible, consid... ⇲

UI issue

cluttered user interface

Fix: 1. Familiarize yourself with the app's layout by exploring its features and settings. 2. Use any available sorting or filtering options to o... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app's settings to see if there are any hidden customization options that you may have missed. 2. Use any available themes or... ⇲

Battery issue

high battery consumption

Fix: 1. Reduce the app's background activity by going to Settings > Purple VRI > Background App Refresh and turning it off. 2. Lower the screen b... ⇲