fix problems on Found [iphone]

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—— Run into issues on Found? Get help pending when official support gets back to you!

Found – Weight Care
Info:
company: Found Health, Inc.
: https://support.joinfound.com/
: joinfound.com
Chat with our AI-based Found Support
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Customization issue

Cannot edit or delete logs

Fix: 1. Check for updates: Sometimes, features like editing or deleting logs are added in updates. Go to the App Store, search for Found – Weight... ⇲

Forced to track data against user preferences

Fix: 1. Adjust settings: Check the app settings to see if there are options to customize how you track your data according to your preferences.... ⇲

No option to go back and edit entries

Fix: 1. Log a new entry: If you cannot edit, create a new entry that reflects the correct information and note the change in the comments section... ⇲
 
Settings issue

Limited to logging only past two days

Fix: 1. Use a separate tracking method: Consider using a notes app or a spreadsheet to log your data for more than two days until the app allows... ⇲

Confusing instructions for medication management

Fix: 1. Break down the instructions: Write down the steps in simpler terms or create a flowchart to visualize the process. This can help clarify... ⇲
 
Syncing issue

Inconsistent syncing with Apple Watch

Fix: 1. Check Bluetooth connection: Ensure that your iPhone and Apple Watch are properly connected via Bluetooth. Go to Settings > Bluetooth and... ⇲
 
Features issue

Lacks comprehensive data analysis tools

Fix: 1. Use external tools: Consider exporting your data (if possible) to a spreadsheet or another app that offers better analysis tools. This ca... ⇲

Limited functionality compared to competitors

Fix: 1. Identify key features you need: Make a list of features you find lacking and see if there are alternative apps that meet your needs bette... ⇲
 
Support issue

No customer support phone number

Fix: 1. Utilize in-app support: Check if there is a help or support section within the app that provides FAQs or troubleshooting tips. OR 2. U... ⇲

Support responses are often templated

Fix: 1. Be specific in your inquiries: When contacting support, provide detailed information about your issue. This may prompt a more personalize... ⇲

Rude and unhelpful provider interactions

Fix: 1. Document your interactions: Keep a record of your communications with support. This can help you articulate your concerns more clearly in... ⇲

Inadequate communication from support

Fix: 1. Set expectations: When contacting support, ask for a timeframe for responses. This can help manage your expectations. OR 2. Use multip... ⇲
 
Payments issue

Inability to change payment information easily

Fix: 1. Check the app settings: Go to the app's settings or account section to see if there is an option to update payment information directly.... ⇲
 
Freezing issue

Found crashes or freezes occasionally

Fix: 1. Force close the app: Double-tap the Home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on the Foun... ⇲
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 what users are saying
Good experience
90.9%

Neutral
4.8%

Bad experience
4.3%

~ from our NLP analysis of 7,492 combined software ratings.

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 Private Data Found collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics