fix problems on Healthie [iphone]

—— Run into issues on Healthie? Get help pending when official support gets back to you!

Healthie

Info:

company: Healthie Inc

: http://gethealthie.com

: gethealthie.com

Chat with our AI-based Healthie Support

🛠️ Common Healthie Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Healthie frequently freezes

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Healthie app... ⇲

Bugs introduced with updates

Fix: 1. Check for any new updates in the App Store, as developers often release patches for bugs shortly after major updates. 2. If the app is up... ⇲

Messages issue

Inability to chat individually

Fix: 1. Check if the app has a group chat feature that can be utilized for communication. 2. Use alternative messaging apps for individual commun... ⇲

UI issue

No landscape mode for iPad

Fix: 1. Check the app settings to see if there is an option to enable landscape mode. 2. If not, consider using the app in portrait mode until a... ⇲

Excessive steps for progress notes

Fix: 1. Familiarize yourself with the app’s features to see if there are shortcuts or templates available for progress notes. 2. Create a checkli... ⇲

Healthie does not fit mobile screens properly

Fix: 1. Check for any updates to the app that may address screen fitting issues. 2. Adjust your device’s display settings by going to Settings >... ⇲

Support issue

Poor customer service

Fix: 1. Utilize any available help or FAQ sections within the app to find answers to common questions. 2. Document any issues you encounter and k... ⇲

Slow issue

Slow app performance

Fix: 1. Ensure your iPhone is updated to the latest iOS version, as performance improvements are often included in updates. 2. Close any backgrou... ⇲

Customization issue

Missing food journal feature

Fix: 1. Check the app settings to see if the food journal feature is hidden or needs to be enabled. 2. If it’s not available, consider using a se... ⇲

Limited mood selection options

Fix: 1. Use a note-taking feature within the app to write down your mood if the options are insufficient. 2. Provide feedback through the app’s f... ⇲

No option to hide calorie counts

Fix: 1. Check the app settings to see if there is an option to toggle calorie counts on or off. 2. If not available, consider using a different f... ⇲

Uploads issue

Error messages when posting pictures

Fix: 1. Ensure that the app has permission to access your photos by going to Settings > Privacy > Photos and selecting Healthie. 2. Try resizing... ⇲

Notifications issue

Notifications not clearing

Fix: 1. Try logging out of the app and logging back in to refresh the notification system. 2. Check your device settings to ensure notifications... ⇲

Gameplay issue

Difficulties with goal completion

Fix: 1. Review the goals you have set and ensure they are realistic and achievable. 2. Break larger goals into smaller, manageable tasks to make... ⇲

Payments issue

Inability to pay invoices via mobile

Fix: 1. Check if there is a web version of the app where you can pay invoices. 2. Use a computer to access your account and pay invoices until mo... ⇲

Random charges and poor billing communication

Fix: 1. Review your billing history within the app to understand the charges. 2. Keep a record of all transactions and communications regarding b... ⇲

Crashes issue

Healthie crashes when accessing notifications

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, selecting Healthie, and offloading the app. 2. Reinstall the app f... ⇲

Compatibility issue

Unreliable Zoom integration

Fix: 1. Ensure that both the Healthie app and Zoom are updated to their latest versions. 2. Check your internet connection to ensure it is stable... ⇲

Search issue

Inaccurate food database navigation

Fix: 1. Use the search function within the app to find specific foods rather than browsing through categories. 2. If inaccuracies are found, docu... ⇲

Account issue

Account access issues after updates

Fix: 1. Ensure you are using the correct login credentials. If you’ve forgotten your password, use the ‘Forgot Password’ feature to reset it. 2.... ⇲

Loading issue

Slow loading times

Fix: 1. Check your internet connection and switch to a stronger Wi-Fi network if possible. 2. Close any other apps running in the background that... ⇲

Bugs issue

Inconsistent comment entry

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix bugs related to comment entry. 2. Try restarting the app to s... ⇲

Video issue

Grainy picture quality

Fix: 1. Ensure that you are using high-resolution images when uploading. 2. Check the app settings to see if there are options for image quality... ⇲

Privacy issue

Unclear data storage compliance

Fix: 1. Review the app’s privacy policy and terms of service to understand how your data is stored and used. 2. Keep a record of any data you inp... ⇲