fix problems on ZY Play [iphone]

—— Run into issues on ZY Play? Get help pending when official support gets back to you!

ZY Play

Info:

company: 桂林智神信息技术有限公司

: http://www.zhiyun-tech.com

: www.zhiyun-tech.com

Chat with our AI-based ZY Play Support

🛠️ Common ZY Play Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lacks full customization for shutter speed, ISO, and frame rate

Fix: Check if there are any settings or options within the app that allow for manual adjustments. Look for a 'Pro' or 'Manual' mode in the app se... ⇲

Limited frame rates only available in 4K

Fix: Try switching to a lower resolution if you need more frame rate options. This can often be done in the app settings under video resolution.... ⇲

Video issue

No slow motion shooting option

Fix: Check if there is a slow-motion feature hidden in the app settings or under a different mode. Sometimes, slow motion can be accessed through... ⇲

Default video quality is low

Fix: Navigate to the app settings and look for video quality options. Change the default setting to a higher quality if available. OR If the a... ⇲

FPS options for time lapse are not available

Fix: Explore the app settings to see if there are any options to adjust FPS for time lapse. Sometimes, these settings are hidden under advanced o... ⇲

Customization issue

Cannot achieve ideal shutter speed for film look

Fix: Experiment with different frame rates and shutter speed settings available in the app. A common rule for achieving a film look is to set the... ⇲

Motion path programming is limited

Fix: Explore the app for any hidden features or advanced settings that may allow for more complex motion path programming. OR If the app does... ⇲

Privacy issue

ZY Play primarily gathers user information

Fix: Review the app's privacy settings to limit the amount of data shared. Look for options to opt-out of data collection or to adjust privacy se... ⇲

Account issue

No controls for gimbal after account signup

Fix: Ensure that the app is fully updated to the latest version, as updates may fix connectivity issues. Check the app store for any available up... ⇲

Network issue

ZY Play loses communication with gimbal

Fix: Check the Bluetooth connection settings on your iPhone to ensure that the gimbal is properly paired. If necessary, unpair and re-pair the gi... ⇲

Bluetooth pairing issues

Fix: Ensure that Bluetooth is enabled on your iPhone and that the gimbal is in pairing mode. Restart both devices if necessary. OR Forget the... ⇲

Bluetooth connection is spotty

Fix: Ensure that there are no obstructions between your iPhone and the gimbal that could interfere with the Bluetooth signal. Try to maintain a c... ⇲

Glitches issue

Steady lighting feature causes glitches

Fix: Disable the steady lighting feature in the app settings and see if the glitches persist. If they do, it may be a bug that needs to be addres... ⇲

Bugs issue

On button for light not working

Fix: Check if the app has permissions to access the device's camera and lighting features. Go to your iPhone settings, find the app, and ensure a... ⇲

Subject tracking fails consistently

Fix: Ensure that the subject is well-lit and within the camera's focus range. Poor lighting or distance can affect tracking performance. OR If... ⇲

Tracking functionality is unreliable

Fix: Ensure that the app is updated to the latest version, as updates may improve tracking reliability. Check the app store for updates. OR Tr... ⇲

Motion time lapse does not return to start point

Fix: Check the app settings to see if there is an option to enable returning to the start point after a time lapse. If not, this may be a limitat... ⇲

Time and date of footage files are incorrect

Fix: Check the date and time settings on your iPhone to ensure they are set correctly. The app may use your device's settings for timestamps. O... ⇲

Moving time lapse waypoint functionality is broken

Fix: Check for any updates to the app that may fix this issue. Developers often release patches for known bugs. OR If the functionality is sti... ⇲

Camera issue

ZY Play does not utilize dual cameras

Fix: Check the app settings to see if there is an option to enable dual camera functionality. Some apps may require you to select this feature ma... ⇲

Zoom function switches to front camera

Fix: Check the app settings to see if there is an option to lock the camera to the rear camera while zooming. This may prevent it from switching... ⇲

Panoramic option does not work

Fix: Ensure that you are following the correct procedure for using the panoramic feature as outlined in the app's instructions or online tutorial... ⇲

Support issue

Instructions are hard to follow

Fix: Look for video tutorials or user guides online that may provide clearer instructions on how to use the app effectively. YouTube can be a gre... ⇲

UI issue

UI is poorly designed

Fix: Familiarize yourself with the layout by exploring each section of the app. Sometimes, spending time navigating can help you understand the U... ⇲

Settings issue

Calibration features are lacking

Fix: Look for any calibration options in the app settings. If they are not available, consider using the gimbal's physical calibration features i... ⇲