fix problems on My CenturyLink [iphone]

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—— Run into issues on My CenturyLink? Get help pending when official support gets back to you!

My CenturyLink
Info:
company: CenturyLink, Inc
: https://www.centurylink.com/home/help/account/app.html
: www.centurylink.com
Chat with our AI-based My CenturyLink Support
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UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app's layout by exploring each section and noting where key features are located. 2. Use any available help... ⇲

My CenturyLink redirects to browser

Fix: 1. Check if the app settings allow for in-app browsing and enable it if possible. 2. Use the browser for tasks that require redirection, as... ⇲

confusing user interface

Fix: 1. Spend time exploring the app to become familiar with its layout and features. 2. Use any available help or tutorial sections within the a... ⇲
 
Performance issue

inconsistent performance

Fix: 1. Ensure your device's operating system and the app are both updated to the latest versions. 2. Restart your device to clear any temporary... ⇲
 
Support issue

lack of mobile chat support

Fix: 1. Use the CenturyLink website for chat support if the app does not offer this feature. 2. Explore other contact methods provided in the app... ⇲

poor customer support integration

Fix: 1. Use the CenturyLink website for customer support options if the app's integration is lacking. 2. Note down the customer support contact d... ⇲
 
Crashes issue

My CenturyLink crashes frequently

Fix: 1. Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. 2. Che... ⇲
 
Slow issue

slow loading times

Fix: 1. Check your internet connection to ensure it is stable and has sufficient speed. Try switching between Wi-Fi and cellular data to see if i... ⇲
 
Account issue

inaccurate account information

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Ensure your account information is correct by checking it on the Cent... ⇲

My CenturyLink fails to recognize account details

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Ensure your account information is correct by checking it on the Cent... ⇲
 
Network issue

frequent disconnections

Fix: 1. Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data to see if it improves connectivity.... ⇲
 
Updates issue

inability to update firmware

Fix: 1. Use the CenturyLink website or contact their support directly for firmware updates, as the app may not support this feature. 2. Check you... ⇲
 
Settings issue

inability to control connected devices

Fix: 1. Use the CenturyLink website or the device's own app for managing connected devices, as the My CenturyLink app may not support this featur... ⇲
 
Features issue

limited functionality

Fix: 1. Explore the app thoroughly to ensure you are aware of all available features. 2. Use the CenturyLink website for additional features that... ⇲
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 what users are saying
Good experience
85.0%

Bad experience
10.4%

Neutral
4.5%

~ from our NLP analysis of 128,578 combined software ratings.

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 Private Data My CenturyLink collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics