fix problems on New Relic [iphone]

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—— Run into issues on New Relic? Get help pending when official support gets back to you!

New Relic
Info:
company: New Relic, Inc.
: https://docs.newrelic.com/docs/mobile-apps/ios
: newrelic.com
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Crashes issue

Crash rate does not reflect selected version

Fix: Verify that you are viewing the correct version of the application by checking the version number in the app settings. If it’s incorrect, tr... ⇲

Repeated crashing on app open

Fix: Force close the app by swiping up from the bottom of the screen and swiping the New Relic app off the screen. Then, reopen the app to see if... ⇲
 
Login issue

Face ID login issues

Fix: Go to your iPhone settings, select 'Face ID & Passcode', and ensure that New Relic is enabled for Face ID. If it is already enabled, try dis... ⇲

403 error on login

Fix: Ensure that you are entering the correct username and password. Double-check for any typos or case sensitivity. OR If you are sure your c... ⇲
 
UI issue

No refresh option

Fix: Try pulling down on the screen in the app to refresh the data manually. This is a common gesture in many apps to trigger a refresh. OR If... ⇲

Charts are broken

Fix: Try refreshing the app or clearing the cache as mentioned earlier. This can sometimes resolve display issues with charts. OR If the chart... ⇲

Graphs lack tick marks

Fix: Check the settings within the graph view to see if there is an option to enable tick marks. Some apps allow customization of graph displays.... ⇲

Indefinite scrolling in graphs

Fix: Try zooming in or out on the graph to see if it resolves the scrolling issue. Sometimes, adjusting the view can help with loading data. OR... ⇲
 
Compatibility issue

Limited functionality for incidents

Fix: Review the app's documentation or help section to understand the limitations of the mobile app regarding incident management. You may need t... ⇲

SSO not supported

Fix: Check if there are any settings within the app that allow you to enable SSO. Sometimes, this feature may be hidden in the account settings.... ⇲

Mobile app redirects to browser

Fix: Check the app settings to see if there is an option to disable browser redirection. Some apps have settings that control how links are opene... ⇲

New Relic is view-only

Fix: Review the app's permissions in your device settings to ensure it has the necessary permissions to perform actions beyond view-only mode.... ⇲
 
Customization issue

Default alert tone not customizable

Fix: Check the app settings for any notification or alert settings that may allow you to change the alert tone. If not available, this feature ma... ⇲
 
Registration issue

Invalid link in email validation

Fix: Double-check the email for any typos in the link. If the link is broken, try copying and pasting it into your browser instead of clicking it... ⇲
 
Loading issue

Loading icon stuck on mobile data

Fix: Switch to a Wi-Fi connection to see if the loading issue persists. Sometimes, mobile data can be slower or unstable. OR If the issue cont... ⇲
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 what users are saying
Good experience
60.4%

Bad experience
37.5%

Neutral
2.1%

~ from our NLP analysis of 48 combined software ratings.

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 Private Data New Relic collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics