fix problems on DESCO [iphone]

—— Run into issues on DESCO? Get help pending when official support gets back to you!

DESCO

Info:

company: Software Shop Limited

: https://www.desco.org.bd

Chat with our AI-based DESCO Support

🛠️ Common DESCO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DESCO prompts for update but no update available

Fix: Check the App Store for updates manually. Open the App Store, tap on your profile icon at the top right, and scroll down to see if DESCO is... ⇲

Unable to see previously saved accounts

Fix: Ensure you are logged into the correct account. Log out and log back in to refresh the session. Go to Settings within the app and check your... ⇲

Bugs issue

Incorrect remaining balance displayed

Fix: Refresh the balance manually. Look for a refresh button or pull down on the balance screen to update the information. OR Log out and log... ⇲

Not showing real-time statistics

Fix: Ensure that the app has the necessary permissions to access the internet. Go to Settings > DESCO and check if mobile data and WiFi access ar... ⇲

Messages issue

SMS for password not received

Fix: Check your phone's SMS settings. Ensure that your phone can receive messages and that there are no blocks on the number sending the SMS. O... ⇲

OTP not received via SMS

Fix: Check your phone's signal strength. If the signal is weak, try moving to an area with better reception. OR Verify that your phone number... ⇲

Does not send OTP for login

Fix: Verify that your phone number is correctly registered in the app settings and that there are no blocks on receiving messages. OR Try usin... ⇲

Notifications issue

No notifications via text messages

Fix: Check your notification settings. Go to Settings > Notifications > DESCO and ensure that notifications are enabled. OR Verify that your p... ⇲

Network issue

Timeout delay on WiFi

Fix: Restart your router to refresh the connection. Unplug it for about 10 seconds, then plug it back in and wait for it to reconnect. OR Chec... ⇲

Frequent OTP requests on login

Fix: Check if you are using the correct login credentials. Ensure that your username and password are correct to avoid unnecessary OTP requests.... ⇲

DESCO data not updated for login/register

Fix: Log out of the app and log back in to refresh the data. This can often resolve issues with outdated information. OR Uninstall and reinsta... ⇲

Registration issue

Unable to register/login with new prepaid meter

Fix: Ensure that you are entering the correct meter number and that it is registered with the service provider. Double-check for any typos. OR... ⇲

Crashes issue

DESCO crashes when clicking 'bill' button

Fix: Clear the app cache. Go to Settings > General > iPhone Storage > DESCO and tap 'Offload App', then reinstall it from the App Store. OR Ch... ⇲

DESCO crashes on iOS 16

Fix: Check for updates to the app. Open the App Store, tap on your profile icon, and see if an update is available for DESCO. OR Try restartin... ⇲

Crashes after entering phone number

Fix: Clear the app cache. Go to Settings > General > iPhone Storage > DESCO and tap 'Offload App', then reinstall it from the App Store. OR Re... ⇲

Updates issue

Asks for update but app is up to date

Fix: Clear the app cache. Go to Settings > General > iPhone Storage > DESCO and tap 'Offload App', then reinstall it from the App Store. OR Re... ⇲

No updates in over a year

Fix: Check the App Store for any recent updates manually. Sometimes updates may not automatically prompt. OR Consider looking for alternative... ⇲

Account issue

Cannot add account after login

Fix: Ensure that you are following the correct steps to add an account. Check the app's help section for guidance on the process. OR Log out a... ⇲

Syncing issue

Old data displayed instead of recent

Fix: Refresh the app data by logging out and logging back in to reset the session. OR Clear the app cache. Go to Settings > General > iPhone S... ⇲

Compatibility issue

Hexing meter not integrated

Fix: Check if there are any settings within the app to integrate or add the hexing meter. Look for an 'Add Meter' option. OR Ensure that your... ⇲

UI issue

Not user-friendly

Fix: Familiarize yourself with the app's layout and features. Spend some time exploring the menus and options to better understand its functional... ⇲