fix problems on Publix Delivery & Curbside [iphone]

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Publix Delivery & Curbside
Info:
company: Publix Super Markets, Inc.
: https://delivery.publix.com/help
Chat with our AI-based Publix Delivery & Curbside Support
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Bugs issue

BOGO only works for exact same items

Fix: When shopping, ensure you are selecting the exact same item for BOGO deals. If you want variety, consider purchasing two of the same item in... ⇲

Inaccurate inventory

Fix: Before placing an order, call your local store to confirm the availability of specific items if you suspect inaccuracies in the app's invent... ⇲

Order delays without cancellation option

Fix: Keep track of your order status in the app. If you notice a significant delay, consider calling the store to inquire about your order and ex... ⇲

Substitutions not clearly communicated

Fix: Check your order confirmation email for any notes on substitutions. The app may also have a section where substitutions are listed after che... ⇲

Delivery time consistently inaccurate

Fix: When placing an order, select a delivery window that allows for potential delays. This can help manage expectations regarding delivery times... ⇲

Shoppers not following instructions

Fix: Be as specific as possible in the special instructions section of your order. Clear instructions may help shoppers understand your preferenc... ⇲

No response time for last item substitutions

Fix: Check your order status in the app for updates on substitutions. If you see no updates, consider reaching out to the store for clarification... ⇲

Delayed orders with no shopper available

Fix: If you notice a delay, check the app for updates on your order status. If no updates are available, consider contacting the store for inform... ⇲

Items offered when out of stock

Fix: If you notice items that are out of stock, consider using the app to check for alternative items that may be available instead. OR Keep a... ⇲
 
Customization issue

Cannot save items for easy access

Fix: Use the 'Favorites' feature if available in the app. You can add frequently purchased items to your favorites for quicker access during futu... ⇲

Difficult to request special items

Fix: Use the special instructions section during checkout to request specific items. Be clear and concise in your requests. OR If you have a s... ⇲
 
Settings issue

Option to change vehicle is missing

Fix: Check the settings or account section of the app to see if there is an option to update your vehicle information. If not, you may need to lo... ⇲

Automatic subscription checkbox during order

Fix: Always review your order summary before finalizing your purchase. Uncheck any subscription options that you do not wish to enroll in. OR... ⇲
 
Search issue

Poor search functionality

Fix: Try using more specific keywords or phrases when searching for items. For example, instead of searching for 'snacks', try 'potato chips' or... ⇲

Search engine returns irrelevant results

Fix: Use specific product names or brands when searching to improve the relevance of search results. Avoid generic terms that may yield broader r... ⇲
 
Notifications issue

Push notifications not sent

Fix: Check your phone's notification settings to ensure that notifications for the Publix app are enabled. Go to Settings > Notifications > Publi... ⇲
 
UI issue

Unclear item quantity when ordering

Fix: Before finalizing your order, double-check the quantity listed for each item in your cart. You can adjust the quantity directly in the cart... ⇲

Prompt to evaluate shopper locks user out of order review

Fix: Try completing the evaluation quickly to unlock the order review. If the prompt persists, consider logging out and back into the app to refr... ⇲
 
Features issue

No way to scan groceries for curbside pickup

Fix: Use the app's search function to find items instead of scanning. You can also take a picture of your grocery list and refer to it while shop... ⇲

Inability to select replacements after checkout

Fix: Review your order confirmation email for any options to manage your order, including selecting replacements. Some apps allow changes through... ⇲
 
Account issue

Account locked due to suspicious activity

Fix: Follow the prompts in the app to verify your identity and unlock your account. This may involve answering security questions or confirming y... ⇲
 
Pricing issue

High prices compared to competition

Fix: Consider using the app to compare prices with other grocery apps or stores. You can also look for weekly ads or promotions within the app to... ⇲

Prices higher than in-store

Fix: Compare prices in the app with those in-store by checking weekly ads or using the app to view in-store prices before ordering. OR If you... ⇲
 
Support issue

Customer service issues

Fix: Utilize the in-app help or FAQ section for common issues. This may provide immediate answers to your questions without needing to contact cu... ⇲
 
Payments issue

Order holds causing bank account locks

Fix: Monitor your account for pending transactions and ensure you have sufficient funds to avoid holds. If a hold occurs, contact your bank for c... ⇲

Service fee discrepancies

Fix: Review the service fees listed in the app before checkout to ensure you understand the total cost. If discrepancies arise, check the app's F... ⇲
 
Freezing issue

Publix Delivery & Curbside freezes after survey completion

Fix: If the app freezes, try closing the app completely and reopening it. This can often resolve temporary glitches. OR Ensure your app is upd... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
3.8%

Neutral
1.5%

~ from our NLP analysis of 92,707 combined software ratings.

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 Private Data Publix Delivery & Curbside collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data