fix problems on EPass [iphone]

—— Run into issues on EPass? Get help pending when official support gets back to you!

ePass

Info:

company: VIETTEL BUSINESS SOLUTIONS CORPORATION – BRANCH OF VIETTEL GROUP

: https://epass-vdtc.com.vn/

: epass-vdtc.com.vn

Chat with our AI-based ePass Support

🛠️ Common ePass Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ePass freezes while watching stream

Fix: 1. Close other applications: Double-click the Home button (or swipe up from the bottom on iPhones without a Home button) to view all open ap... ⇲

slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by opening other apps or website... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and check for updates for ePass. Developers often release updates to fix b... ⇲

Loading issue

limited offline functionality

Fix: 1. Download content in advance: If the app allows you to download videos or content for offline viewing, make sure to do this while you have... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help: Check if ePass has a help or FAQ section within the app. This can provide quick answers to common issues without nee... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > ePass and ensure that notifications are enabled. Adjust the settings to all... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a tutorial or hel... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Go to the app settings and look for any customization options that may be available, such as themes or layout adjustmen... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background activity: Go to Settings > General > Background App Refresh and turn it off for ePass to reduce battery usage. 2. Lower... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Ensure your device meets the minimum requirements for ePass. If not, consider upgrading your device or operati... ⇲