fix problems on SCAD [iphone]

—— Run into issues on SCAD? Get help pending when official support gets back to you!

SCAD

Info:

company: Savannah College of Art and Design

: https://techsupport.scad.edu

: scad.edu

Chat with our AI-based SCAD Support

🛠️ Common SCAD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unable to log in despite correct information

Fix: 1. Ensure that you are entering the correct username and password. Check for any typos or case sensitivity. 2. If you have forgotten your pa... ⇲

SCAD crashes on login

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Uninstall the SCAD app and r... ⇲

Freezing issue

SCAD freezes on login screen

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the SCAD app off the scr... ⇲

Incorrect info error message

Fix: 1. Double-check the information you are entering, including username and password, for any errors. 2. Ensure that your internet connection i... ⇲

SCAD does not remember password

Fix: 1. Ensure that you have enabled the 'Remember Me' or 'Keep me logged in' option when logging in. 2. Use a password manager app to securely s... ⇲

UI issue

UI is poor and not user-friendly

Fix: 1. Familiarize yourself with the app's layout by exploring all the features and options available. 2. Use the app's help or tutorial section... ⇲

Email links open in Safari instead of in-app

Fix: 1. Check the app settings to see if there is an option to open links in-app. 2. If there is no such option, you may need to manually copy th... ⇲

Unable to drop classes or view schedule

Fix: 1. Navigate to the classes section of the app and look for options to manage your classes. 2. If you cannot find the option, try refreshing... ⇲

Class information inaccessible

Fix: 1. Check your internet connection to ensure it is stable. 2. Try refreshing the app or logging out and back in. OR 1. If the issue contin... ⇲

Compatibility issue

AR features do not work

Fix: 1. Ensure that your iPhone supports AR features and that you have the latest iOS version installed. 2. Check the app settings to ensure AR f... ⇲

Loading issue

Screen turns white and won't load

Fix: 1. Force close the app and reopen it. 2. Restart your iPhone to clear any temporary glitches. OR 1. Check your internet connection and sw... ⇲

Half of the items do not open

Fix: 1. Ensure that your internet connection is stable and try refreshing the app. 2. Force close the app and reopen it. OR 1. Check for any u... ⇲

Crashes issue

SCAD shuts down randomly

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Uninstall and reinstall the SCAD app to ensure you have the latest versi... ⇲

SCAD is completely broken and unusable

Fix: 1. Uninstall the app and reinstall it from the App Store to ensure you have the latest version. 2. Restart your iPhone to refresh the system... ⇲

Glitches issue

Glitches during registration

Fix: 1. Ensure that you are entering all required information correctly and completely. 2. Try registering at a different time to see if the issu... ⇲

Syncing issue

Saved classes are wiped

Fix: 1. Check if there is an option to save your classes manually or if there is an auto-save feature that needs to be enabled. 2. Regularly back... ⇲

Notifications issue

Ghost notifications persist

Fix: 1. Force close the app and reopen it to refresh notifications. 2. Check your notification settings in the app and on your iPhone to ensure t... ⇲

Screen issue

Black screen on login

Fix: 1. Force close the app and reopen it. 2. Restart your iPhone to clear any temporary glitches. OR 1. Check your internet connection and sw... ⇲

Customization issue

Old design preferred over new one

Fix: 1. Familiarize yourself with the new design by exploring all features and options available. 2. Use the app's help or tutorial section, if a... ⇲