fix problems on Gumroad [iphone]

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—— Run into issues on Gumroad? Get help pending when official support gets back to you!

Gumroad
Info:
company: Gumroad
: https://customers.gumroad.com/
: gumroad.com
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Syncing issue

Content not appearing in library after purchase

Fix: 1. Refresh the library: Pull down on the library screen to refresh the content. 2. Log out and log back in: Go to the app settings, log out... ⇲
 
Slow issue

Longer time to find videos in courses

Fix: 1. Use the search function: If available, use the search bar to quickly find specific videos or topics within the course. 2. Organize your... ⇲
 
Customization issue

No in-app browsing for new content

Fix: 1. Use the website: Access Gumroad through a web browser on your iPhone to browse for new content. 2. Follow creators: If you have favorite... ⇲

No in-app way to browse for new purchases

Fix: 1. Use the website: Access Gumroad through a web browser to browse for new purchases. 2. Follow creators: Keep track of your favorite creat... ⇲

Lack of sorting and filtering options for purchases

Fix: 1. Organize manually: Create folders or categories in your library if the app allows it to help organize your purchases. 2. Use search func... ⇲
 
Audio issue

Audio controls not functioning with AirPods

Fix: 1. Disconnect and reconnect AirPods: Go to Settings > Bluetooth, tap on your AirPods, and select 'Forget This Device'. Then reconnect them.... ⇲

Audio player does not remember playback position

Fix: 1. Manually note timestamps: Keep a note of where you left off in the audio to resume later. 2. Check app settings: Look for any settings r... ⇲

Audio only plays through headphones or Bluetooth

Fix: 1. Check audio settings: Go to the app settings and ensure that audio output is set to play through the device speakers. 2. Disconnect head... ⇲
 
Compatibility issue

Gumroad not optimized for iPad

Fix: 1. Use the iPhone version: Download the iPhone version of the app on your iPad and use it in compatibility mode. 2. Adjust display settings... ⇲
 
UI issue

Inability to mark videos as watched

Fix: 1. Keep a manual list: Create a checklist of videos you have watched to track your progress. 2. Use bookmarks: If the app allows, bookmark... ⇲
 
Loading issue

Files not loading in library

Fix: 1. Refresh the library: Pull down on the library screen to refresh the content. 2. Check internet connection: Ensure you have a stable inte... ⇲
 
Settings issue

Orientation lock settings ignored

Fix: 1. Check orientation lock: Swipe down from the top-right corner of your iPhone to access the Control Center and ensure the orientation lock... ⇲
 
Support issue

AI chatbot replaces customer service

Fix: 1. Use the chatbot effectively: Familiarize yourself with the chatbot's capabilities to get the most out of it. 2. Look for FAQs: Check if... ⇲
 
Login issue

Login issues with password recognition

Fix: 1. Reset your password: Use the 'Forgot Password' option to reset your password and try logging in again. 2. Check for typos: Ensure you ar... ⇲
 
Search issue

Poor search functionality for creators

Fix: 1. Use specific keywords: When searching, use specific names or terms related to the creator to improve search results. 2. Check spelling:... ⇲
 
Account issue

Receipt sent to incorrect email

Fix: 1. Check spam/junk folder: Sometimes receipts may end up in the spam or junk folder, so check there. 2. Log into your account: Go to your a... ⇲
 
Freezing issue

Podcasts frequently freeze at specific timestamps

Fix: 1. Restart the app: Close the app completely and reopen it to reset playback. 2. Check internet connection: Ensure you have a stable intern... ⇲
 
Updates issue

Gumroad does not update feed automatically

Fix: 1. Refresh manually: Pull down on the feed screen to refresh the content. 2. Check app settings: Look for any settings related to automatic... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
5.2%

Neutral
2.1%

~ from our NLP analysis of 31,899 combined software ratings.

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 Private Data Gumroad collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics