fix problems on TouchBistro Point Of Sale [iphone]

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—— Run into issues on TouchBistro Point Of Sale? Get help pending when official support gets back to you!

TouchBistro Point of Sale
Info:
company: TouchBistro Inc.
: http://www.touchbistro.com/support
: www.touchbistro.com
Chat with our AI-based TouchBistro Point of Sale Support
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Bugs issue

Bar taps won't tip paperless

Fix: 1. Check the settings in the app to ensure that the tipping option is enabled for bar tabs. Go to Settings > Tipping and make sure the paper... ⇲

Floor plans disappear unexpectedly

Fix: 1. Regularly save your floor plan changes within the app. After making adjustments, look for a 'Save' option to ensure your changes are not... ⇲

Printer malfunctions

Fix: 1. Check the printer's connection to the network and ensure it is powered on. 2. Verify that the printer settings in the app are correctly... ⇲
 
UI issue

Unusable original menu setup

Fix: 1. Review the menu setup process in the app. Go to Menu > Edit Menu and ensure that all items are correctly categorized and saved. 2. If th... ⇲

Difficult for older employees to use

Fix: 1. Provide training sessions for older employees to familiarize them with the app's interface and features. 2. Simplify the workflow by cre... ⇲

Too many steps for simple tasks

Fix: 1. Review the workflow for common tasks and identify areas where steps can be streamlined. 2. Create shortcuts or templates for frequently... ⇲

Not user-friendly

Fix: 1. Provide training sessions for staff to help them become familiar with the app's interface and features. 2. Create user guides or cheat s... ⇲

Difficult data input for extensive menus

Fix: 1. Break down the menu input process into smaller sections to make it more manageable. Input a few items at a time rather than the entire me... ⇲
 
Notifications issue

Missed appointments and follow-ups

Fix: 1. Check your notification settings in the app to ensure that reminders for appointments and follow-ups are enabled. Go to Settings > Notifi... ⇲
 
Updates issue

Updates strip away functionality

Fix: 1. Before updating, review the update notes in the App Store to understand what changes are being made. 2. If you notice a loss of function... ⇲

Limited functionality in free version

Fix: 1. Review the features available in the free version and identify which are essential for your operations. 2. Consider upgrading to a paid... ⇲

TouchBistro Point of Sale shuts down for updates during service

Fix: 1. Adjust your app settings to disable automatic updates during service hours. Go to Settings > App Store and toggle off 'App Updates' durin... ⇲
 
Crashes issue

Error messages and crashes

Fix: 1. Document the specific error messages you receive and search for them in the app's help section or online forums for potential solutions.... ⇲
 
Support issue

Support claims no bugs exist

Fix: 1. Keep a detailed log of any issues you encounter, including steps to reproduce them. This can help you communicate more effectively with s... ⇲

Poor customer support

Fix: 1. Document your support interactions and keep a record of any unresolved issues. This can help you escalate matters if necessary. 2. Utili... ⇲
 
Compatibility issue

Requires main tablet to function

Fix: 1. Ensure that your main tablet is properly connected to the network and that the app is updated on both devices. 2. Check the app settings... ⇲
 
Slow issue

Slow system performance

Fix: 1. Close any unnecessary apps running in the background to free up system resources. 2. Restart your iPhone to clear temporary files and im... ⇲
 
Payments issue

Cannot split checks easily

Fix: 1. Familiarize yourself with the app's check-splitting feature by reviewing the help section or tutorials. 2. If the feature is not intuiti... ⇲

Issues with credit card processors

Fix: 1. Verify that your credit card processor settings are correctly configured in the app. Go to Settings > Payment Processing and check the de... ⇲

Unauthorized charges after cancellation

Fix: 1. Keep a record of all transactions and cancellations to track any discrepancies. 2. Review your payment processing settings to ensure tha... ⇲

Payment adjustment feature issues

Fix: 1. Review the app's help section for guidance on how to properly use the payment adjustment feature. 2. Ensure that you are following the c... ⇲
 
Network issue

Frequent disconnections from the system

Fix: 1. Ensure that your Wi-Fi connection is stable and strong. Move closer to the router if necessary. 2. Restart your router to refresh the co... ⇲
 
Glitches issue

Glitches during busy hours

Fix: 1. Limit the number of active users on the app during peak hours to reduce strain on the system. 2. Ensure that your device is updated and... ⇲
 
Syncing issue

Inconsistent syncing between multiple units

Fix: 1. Ensure that all devices are connected to the same Wi-Fi network and that the app is updated on all units. 2. Regularly refresh the app o... ⇲
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 what users are saying
Bad experience
61.8%

Good experience
32.4%

Neutral
5.9%

~ from our NLP analysis of 204 combined software ratings.

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 Private Data TouchBistro Point of Sale collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • User Content