fix problems on ROZETKA [iphone]

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—— Run into issues on ROZETKA? Get help pending when official support gets back to you!

ROZETKA - інтернет-магазин
Info:
company: Rozetka
: http://rozetka.com.ua/
: rozetka.com.ua
Chat with our AI-based ROZETKA Support
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Freezing issue

ROZETKA often freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the ROZETKA app off the screen. Then, reopen the app to see if i... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the loading times improve. If on Wi-Fi, try restarting your r... ⇲
 
Notifications issue

Irrelevant push notifications

Fix: Go to your iPhone's Settings > Notifications > ROZETKA. Here, you can customize which notifications you want to receive or turn them off ent... ⇲
 
UI issue

ROZETKA redirects constantly

Fix: Clear your browser cache if you are using the app's web view. Go to Settings > Safari > Clear History and Website Data. This can help reduce... ⇲

Difficulties with phone number input

Fix: Ensure that you are entering the phone number in the correct format. Check if there are any specific instructions for entering phone numbers... ⇲

Poor design functionality

Fix: Check for app updates that may include design improvements. Developers often release updates to enhance user experience based on feedback.... ⇲
 
Bugs issue

Unable to add items to basket

Fix: Try logging out of your account and then logging back in. This can refresh your session and resolve issues with adding items to the basket.... ⇲
 
Compatibility issue

No English language support

Fix: Check the app settings to see if there is an option to change the language. If not, consider using a translation app to help navigate the ap... ⇲

ROZETKA not compatible with iOS 13

Fix: Check if your device can be updated to a newer iOS version. If so, consider updating your iPhone to ensure compatibility with the latest app... ⇲
 
Login issue

Frequent logouts

Fix: Ensure that your app is updated to the latest version, as updates may fix bugs related to logouts. Also, check your internet connection stab... ⇲
 
Updates issue

Inability to complete orders after update

Fix: Check if there are any pending updates for the app. Sometimes, issues arise after an update that can be resolved with a subsequent patch.... ⇲
 
Payments issue

Missing important payment methods

Fix: Check the app settings to see if there are options to add or manage payment methods. Sometimes, payment options can be hidden in the setting... ⇲

Inconvenient order payment process

Fix: Review the payment process in the app settings. Sometimes, there are options to streamline the payment process or save payment information f... ⇲
 
Customization issue

No option to select items in basket

Fix: Try refreshing the app or logging out and back in. This can sometimes resolve issues with the basket functionality. OR If the issue persi... ⇲
 
Crashes issue

Frequent crashes when selecting categories

Fix: Try clearing the app's cache by offloading it. This can help resolve issues related to crashes by removing corrupted data. OR If the app... ⇲
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 what users are saying
Good experience
86.2%

Bad experience
11.5%

Neutral
2.3%

~ from our NLP analysis of 556 combined software ratings.

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 Private Data ROZETKA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics