fix problems on Carrier 360 [iphone]

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—— Run into issues on Carrier 360 ? Get help pending when official support gets back to you!

Carrier 360 by J.B. Hunt
Info:
company: J.B. Hunt Transport, Inc.
: https://www.jbhunt.com/jb-hunt-360-overview/jb-hunt-360-carrier/
: www.jbhunt.com
Chat with our AI-based Carrier 360 Support
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Network issue

Tracking feature is unreliable and often requires constant monitoring

Fix: Set up a regular schedule to check the tracking feature, such as every hour, to ensure you are updated on load status without constant monit... ⇲

Document upload is dependent on internet signal

Fix: Ensure you are in an area with a strong internet connection before attempting to upload documents. Consider using Wi-Fi instead of mobile da... ⇲

GPS tracking issues with trailer assignments

Fix: Ensure that your device's location services are enabled and that the app has permission to access your location. OR If GPS tracking is un... ⇲

Inability to track loads accurately

Fix: Double-check the load details and ensure that all information is entered correctly to improve tracking accuracy. OR Use additional tracki... ⇲
 
Support issue

Support is unresponsive and difficult to reach

Fix: Try using multiple channels to reach support, such as email, in-app messaging, or social media, to increase your chances of getting a respon... ⇲

Lack of guidance for new users

Fix: Seek out online forums or user groups where experienced users share tips and advice for navigating the app. OR Create a personal guide or... ⇲

Slow customer service response times

Fix: Be proactive in your communication by providing detailed information in your inquiries to help expedite the response process. OR Consider... ⇲
 
Customization issue

Inability to edit actions once submitted

Fix: Before submitting any actions, double-check all entries to ensure accuracy. Consider creating a checklist of required information to avoid m... ⇲

No option to submit detention requests

Fix: Keep a record of any detention incidents and submit them in a follow-up message to support or your contact within the app. OR Use the app... ⇲

No option to edit completed loads display order

Fix: Manually keep a record of completed loads in your preferred order outside the app for easy reference. OR Consider providing feedback thro... ⇲
 
Camera issue

Image capture feature rarely works

Fix: Ensure that the app has the necessary permissions to access your camera. Check your device settings to confirm that the app is allowed to us... ⇲
 
Syncing issue

Load status updates often fail to submit

Fix: Try refreshing the app or logging out and back in before submitting updates to ensure the app is functioning properly. OR If updates fail... ⇲
 
Notifications issue

Messaging lacks real-time updates and push notifications

Fix: Regularly check the messaging section of the app for updates, especially after significant actions or changes. OR Consider using an exter... ⇲
 
Bugs issue

Inaccurate load information and pricing discrepancies

Fix: Cross-check load information with other sources or platforms to verify accuracy before making decisions based on the app's data. OR Keep... ⇲
 
Uploads issue

Limited to five pages for document uploads

Fix: Prioritize the most important documents for upload and consider compressing or combining documents into fewer pages if possible. OR Use c... ⇲
 
UI issue

Carrier 360 interface is confusing and not user-friendly

Fix: Familiarize yourself with the app by exploring all features and settings. Take notes on where to find specific functions to improve navigati... ⇲
 
Search issue

No option to view nearby empty loads

Fix: Use external load boards or apps that specialize in finding nearby empty loads as a supplement to Carrier 360. OR Network with other user... ⇲
 
Glitches issue

Carrier 360 glitches with the latest OS updates

Fix: Check for any available updates for the Carrier 360 app in the App Store, as developers may release patches for compatibility issues. OR... ⇲
 
Settings issue

No feature for checking in/out or location checks

Fix: Use a manual check-in process by keeping a log of your locations and times for your records. OR Communicate your check-in/out status thro... ⇲
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 what users are saying
Good experience
87.3%

Bad experience
7.6%

Neutral
5.1%

~ from our NLP analysis of 11,816 combined software ratings.

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DAT One

 Private Data Carrier 360 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data