fix problems on NueSynergy [iphone]

—— Run into issues on NueSynergy ? Get help pending when official support gets back to you!

NueSynergy Mobile

Info:

company: NueSynergy

: http://www.NueSynergy.com

Chat with our AI-based NueSynergy Support

🛠️ Common NueSynergy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Complicated to attach multiple receipts

Fix: To simplify the process of attaching multiple receipts, first ensure that you have all your receipts scanned or photographed and saved in yo... ⇲

Cannot print messages

Fix: To print messages from the NueSynergy Mobile app, take a screenshot of the message you want to print. On most iPhones, you can do this by pr... ⇲

Crashes issue

Unstable when switching apps

Fix: If the app is unstable when switching between apps, try closing other applications running in the background. Double-tap the Home button (or... ⇲

Crashes when taking photos

Fix: If the app crashes when taking photos, try closing other apps that may be using the camera or processing power. This can help free up resour... ⇲

Screen issue

Logs out when changing screens

Fix: If the app logs you out when changing screens, check your app settings for any session timeout options. If available, adjust these settings... ⇲

Bugs issue

Broken receipt addition after claim submission

Fix: If you are unable to add receipts after submitting a claim, try logging out of the app and logging back in. This can refresh your session an... ⇲

Dysfunctional app experience

Fix: If the app experience feels dysfunctional, try uninstalling and reinstalling the app. This can often resolve issues related to app performan... ⇲

Loses information when kicked out

Fix: To prevent losing information, make sure to save your progress frequently within the app. If there is a 'Save' option, use it before switchi... ⇲

Messages issue

Nagware messages are useless

Fix: If you find the nagware messages unhelpful, check if there is an option in the app settings to disable notifications or reminders. This can... ⇲

Messages not readable

Fix: If messages are not readable, try adjusting the text size in your iPhone settings. Go to Settings > Display & Brightness > Text Size and adj... ⇲

Account issue

Errors in account balance visibility

Fix: If you are experiencing errors with account balance visibility, try refreshing the app by pulling down on the screen to refresh the data. If... ⇲

Loading issue

Unknown error prevents loading account screen

Fix: If you encounter an unknown error when trying to load the account screen, first try restarting the app. Close it completely and reopen it. I... ⇲

Uploads issue

Receipts often denied

Fix: To reduce the chances of receipt denial, ensure that all receipts are clear and legible before submission. Use good lighting when taking pho... ⇲

Skewed photo uploads lead to claim rejection

Fix: To avoid skewed photo uploads, ensure that you are holding your phone steady when taking pictures. Use a flat surface to lay the receipt dow... ⇲

Inefficient receipt submission process

Fix: To streamline the receipt submission process, create a routine for collecting and submitting receipts regularly, such as at the end of each... ⇲

Consistent login issues

Fix: If you are having consistent login issues, ensure that you are entering the correct username and password. Use the 'Forgot Password' feature... ⇲

Username and password issues between app and web

Fix: Ensure that you are using the same username and password for both the app and the website. If you have changed your password recently, make... ⇲

Constant unknown error on sign in

Fix: If you are facing a constant unknown error on sign in, try clearing the app's cache by offloading it and then reinstalling. This can help re... ⇲

Compatibility issue

Does not support TouchID

Fix: If the app does not support TouchID, consider using a password manager to store your login credentials securely. This can make logging in fa... ⇲

Network issue

Server busy error when uploading claims

Fix: If you encounter a server busy error, try uploading your claims during off-peak hours when server traffic may be lower. This can improve you... ⇲

UI issue

Unable to view communications like on the website

Fix: If you cannot view communications in the app, check if there is a specific section for messages or communications within the app. Sometimes,... ⇲

Security issue

Requires frequent re-sign in for security

Fix: If the app requires frequent re-sign ins, check if there is an option in the settings to adjust the security settings related to session tim... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

82.4%

Bad experience

14.2%

Neutral

3.4%

~ from our NLP analysis of 296 combined software ratings.

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Private Data NueSynergy collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data