fix problems on NYP Connect [iphone]

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—— Run into issues on NYP Connect? Get help pending when official support gets back to you!

NYP Connect
Info:
company: NewYork-Presbyterian Hospital
: http://nyp.org
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Crashes issue

Voiceover screenreader causes crashes

Fix: 1. Disable VoiceOver temporarily: Go to Settings > Accessibility > VoiceOver and toggle it off. Use the app without VoiceOver to see if it s... ⇲
 
Login issue

Multiple logins required for functions

Fix: 1. Check your account settings: Ensure that your account is properly set up and that you are logged in with the correct credentials. Go to S... ⇲
 
Uploads issue

Unable to send ECG results to doctor

Fix: 1. Check app permissions: Go to Settings > Privacy > Health and ensure that NYP Connect has permission to access your health data. If not, e... ⇲
 
Video issue

Virtual appointments do not work

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. If possible, switch to a different network to se... ⇲
 
Registration issue

Registration form has bugs

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > NYP Connect and select 'Offload App'. This can help clear any corrupted data... ⇲
 
Security issue

Password management issues

Fix: 1. Use a password manager: Consider using a password manager app to securely store and autofill your passwords for NYP Connect. 2. Reset you... ⇲
 
Compatibility issue

No support for older OS versions

Fix: 1. Update your iPhone: Go to Settings > General > Software Update and install any available updates to ensure compatibility with the latest... ⇲
 
Updates issue

No messaging option for updates

Fix: 1. Check app settings: Go to the settings within NYP Connect to see if there are options to enable notifications or messaging for updates. 2... ⇲
 
Payments issue

Billing issues with unexpected charges

Fix: 1. Review your billing history: Go to the billing section of the app to review your past charges and identify any discrepancies. 2. Check fo... ⇲

Difficulties with online bill payment

Fix: 1. Check payment methods: Ensure that your payment method is valid and has sufficient funds. Go to the billing section of the app to verify... ⇲
 
Settings issue

NYP Connect does not save passwords

Fix: 1. Enable 'Remember Me' feature: If available, ensure that you check the 'Remember Me' option during login to save your password for future... ⇲
 
Permissions issue

Limited functionality for minors' records

Fix: 1. Check account settings: Ensure that you have the correct permissions set up for accessing minors' records. Go to the settings within the... ⇲
 
UI issue

Navigation issues in app

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and navigation options. This can help im... ⇲
 
Customization issue

Lack of emergency room wait times

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may include new features like wait times. 2. Use altern... ⇲
 
Freezing issue

NYP Connect freezes during registration

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > NYP Connect and select 'Offload App'. This can help clear any corrupted data... ⇲
 
Support issue

Doctors often unavailable for virtual urgent care

Fix: 1. Check availability times: Make sure you are trying to access virtual urgent care during the hours when doctors are available. Check the a... ⇲
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 what users are saying
Good experience
80.6%

Bad experience
14.1%

Neutral
5.3%

~ from our NLP analysis of 206 combined software ratings.

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 Private Data NYP Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics