fix problems on Cedula Digital Colombia [iphone]

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—— Run into issues on Cedula Digital Colombia? Get help pending when official support gets back to you!

Cedula Digital Colombia
Info:
company: Registraduría Nacional del Estado Civil. Colombia
: https://www.registraduria.gov.co/?page=cedula-digital
: www.registraduria.gov.co
Chat with our AI-based Cedula Digital Colombia Support
   Hello! How can I assist you?  

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Loading issue

Stuck on loading screen

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to see all open apps. Swipe up on the Cedul... ⇲

Long loading times

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage, find the Cedula Digital app, and offload it to clear temporary files.... ⇲
 
Crashes issue

Cedula Digital Colombia fails to open

Fix: 1. Restart your iPhone: This can resolve many issues, including apps that won’t open. Hold the power button, slide to power off, and then tu... ⇲
 
Registration issue

Activation process is cumbersome

Fix: 1. Follow the instructions carefully: Make sure you are following the activation steps as outlined in the app. Sometimes, missing a step can... ⇲

Error messages during activation

Fix: 1. Check for typos: Ensure that all information entered during activation is correct, including your identity document details. OR 2. Res... ⇲

Requires frequent reactivation

Fix: 1. Check your internet connection: A weak connection can cause the app to require reactivation. Ensure you have a stable connection when usi... ⇲
 
Slow issue

Cedula Digital Colombia is slow to respond

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom) and swipe away any apps you are not using. This can fre... ⇲
 
Camera issue

QR code scanning fails

Fix: 1. Ensure good lighting: Make sure the QR code is well-lit and not too far away. Poor lighting can affect the camera's ability to scan. OR... ⇲

Inability to use multiple cameras

Fix: 1. Check camera permissions: Go to Settings > Privacy > Camera and ensure that the Cedula Digital app has permission to access your camera.... ⇲

Cedula Digital Colombia does not recognize QR codes

Fix: 1. Ensure the QR code is clear: Make sure the QR code is not damaged or obscured. Try scanning a different QR code to see if the issue persi... ⇲
 
Privacy issue

Cedula Digital Colombia loses identity document

Fix: 1. Regularly save your documents: After uploading your identity document, ensure you save it within the app. Check if there’s a save or conf... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Monitor your device's performance: Check if other apps are also slow. If so, it may be a device issue rather than the app itself. Restart... ⇲
 
Freezing issue

Cedula Digital Colombia freezes during QR code recognition

Fix: 1. Restart the app: Force close the app and reopen it to reset the scanning process. OR 2. Ensure your device is not overloaded: Close ot... ⇲
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 what users are saying
Bad experience
81.6%

Good experience
17.0%

Neutral
1.4%

~ from our NLP analysis of 141 combined software ratings.

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 Private Data Cedula Digital Colombia collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data